Hampton Inn & Suites Schertz

When I arrived to the property for a two night stay, I was told that I had already checked in and I reassured them I had not. The hotel called my room and realized they gave a different family my room because we had the same last name and the hotel was now full. I was shocked at what I was hearing. I was then told that I didn't book the stated room that I booked, the suite with a kitchenette and a pull out couch. I reassured the front desk that I did and eventually was told that she realized what I was talking about, but it was Expedias fault because it happens all the time and they overbook their hotels availability. The front desk in the evening were so casual and acting like this happens all the time. I book through Expedia often and I have never experienced such a poor situation. After about 30 minutes, I was finally given a standard 2 queen room, where I had 3 people sleeping in the same bed and it was extremely uncomfortable and frustrating. I was asked to put all of my belongings behind the front desk in the morning because they needed to clean my room and move me to another room the next day. I said absolutely not, I'm not putting all our stuff behind their front desk for their mistake. On night 2, we were able to move to the assigned room but it was still such a hassle and exhausting. We paid for the suite and got a standard room the first night after pleding with them to give me a room and we were able to get the paid room the second night.

We found everything accommodating and to our liking. Hotel has a great location, also. Breakfast was good and allowed starting your day without a rush.

Room was dirty, we booked a suite with 2 beds and a pull out sofa. We only got 2 beds so I had to sleep on the floor so my wife and kids could sleep on the beds, because the didn’t have any extra rooms or pull out beds.

Spacious room, comfortable bed, good breakfast options, however room could be kept up a little. There were two dead scorpions in the bathroom light fixture.

Nice size rooms. Convenient location . Great stay for sightseeing

The Hampton was a total gem especially for the relatively low price. Very clean, helpful staff and an adequate breakfast to boot. Beds also slept well and the hotel is well sound proofed. Highly recommend.

Hotel was clean and well maintained. Front desk staff were very friendly. Breakfast lady was very nice and attentive. Bed was comfortable and our room was spotless. Definitely recommend staying here.

Enjoyed our stay. The property is currently going through renovations. Rooms are big and staff very professional.

Great stay

Staff were very accommodating and helpful. The room was extremely clean. The A/C was blowing cold upon arrival and was a great treat after a long day outside.

Excellent stay. AC working great. Room was very clean

Amazing facilities

Felt secure

Great place to stay

Spacious room with sofa and clean facilities. Great staff and breakfast. The beds had worn springs that didn’t provide support. The tvs were outdated and the remote were difficult to use. The buttons wouldn’t work.

The room was very nice and clean. The staff was very friendly. Breakfast was good. We enjoyed the 24/7 coffee. A/C unit worked very well.

Had several days of no hot water. Very frustrating!

The room was very spacious for our family of 5. Everything was clean and comfortable. Staff was really nice and very helpful. We always have great experience with this hotel chain. Would recommend to others!

No WiFi

I loved how spacious the room was but disliked the parking spaces. Not enough parking spaces