American Inn by Hotel O Selma US 80

Incompetence

Room was the worst

Do not stay here!!! You have been warned. They just unlocked the door and came in while we was in the room chilling.

I advise hotel staff the condition of the room. She refused refund but offered a said better room but it was not clean either. Dirty sheets and trash behind night stands. I did not stay in the second room and had to find another hotel. This was definitely unacceptable and I’m very disappointed and disgusted.

This was the single worst hotel experience I’ve had and that is not hyperbole. The hotel was not well maintained. It was dark and had sketchy characters hanging around. The worst part was the room. It smelled bad. Clearly nothing had been cleaned. The bed was dirty and stained. The towels appeared dirty. There were insects in bathtub. I purchased disinfectant, a towel, and sheets just to get through the night.

The plugs need replacing you plug something up and phone charger or lamp will fall right

After booking online, the managers weren’t going to give keys to room nor would they give a refund. Had to get police involved.

Nothing at all, the manager was rude disrespectful and not at all professional. I paid for my room through booking.com and when I arrived the manager turned me around saying I didn't pay which I proved to her I did.

I didn’t like anything about the property. The staff was very rude and even though I booked a room, they wouldn’t let me get it. Everything. The staff was incredibly rude, kept talking over me.

Nothing I couldn’t believe the mold. The smell was horrible. Many things were broken. I have stayed in better places in the remote parts of Africa. The sheets were dirty with cigarette burns and blood stains.

I didnt get to stay because they gave my reserved room to a walk in.

I booked a room online and had the confirmation number and everything and when I went to stay there they told me they had no rooms available. I had to find another motel last minute

Superb

Driving 17 hours and showing up 2 the hotel and them telling me I had no reservation. This is the 2nd time in less then a year booking.com has fucked me over. Id drag my nut sack across broken glass before id ever use booking.com again

Everything ?

They should give me back my money cuz they do not have the room to accommodate me after I paid in advance and I have been trying for over a week to get someone to help me at booking.com and at the facility and no one will talk to me now after I paid $649 they only want to give me back $68 this is not fair by no means it was not my fault they do not have a room

Overbooking rooms or saying there was rooms and didn’t have them

We had made a reservation and when we got there they told us that they had no reservation and no more rooms and when you checked online it stated they still had rooms available

It appeared to be a good deal. However, when I arrived they told me they were full and refused to give me a room. I had paid in full and I have received a refund. While I was there someone else arrived and the same thing happened. The set up seems like a scam. Read the reviews. I wish I had—-and I wish booking.com would police the properties they work with better.

This hotel is a get over I booked this room over a week in advance for a work assignment when I made it there he had given my room away as well as other coworkers that had book and took money off the cards and wouldn’t refund he needs to be reported he’s constantly doing this to people he does not need to be apart of this platform he left people sleeping in their cars because they thought they had a for sure place to stay! I rate him 0/10