Candlewood Suites Sheridan by IHG

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Plenty of room for use of walker. Heavy external building doors.

It was fine.

We had a very pleasant stay. Guest service personnel were super nice and helpful.

It was our very first visit to Wyoming and our first stay at a Candlewood Suites property. This hotel in Sheridan WY is beautiful, comfortable, and welcoming! We could not believe how spacious and well-equipped our room was! We were pleasantly surprised by the fully stocked kitchenette, walk-in shower, large bathroom with Dove products, and more-than-decent closet with hangers, iron, ironing board as well as a laundry basket. BONUS: the laundry facilities in the hotel are free-of-charge! You can purchase detergent and fabric softener from the hotel if you don't have your own, but you don't need to pay for the use of the washers and dryers! That was cool! But better than our accommodation was the customer service at the front desk. We arrived more than an hour before the usual check-in time, but the staff were happy to check us in since our room was ready. Reneria Campbell, the General Manager, was also VERY sweet and kind. She has the perfect spirit of hospitality! We're glad we picked Candlewood Suites and will stay at this property again if we return to Sheridan! There was NOTHING we didn't like. Everything exceeded our expectations!

Such kind, helpful staff! The room was a great size, clean, loved how many amenities (sink, microwave) were in the room. I also appreciate the dog friendly nature of this hotel!

Angela was so helpful and friendly, as well as very welcoming!

Room was very clean and comfortable. Staff was courteous and helpful. Room charges were exactly what was quoted. No additional charges or fees (nice change of pace).

It was clean. Beds were uncomfortable. The pillows didn't smell clean snd feathers poked you in the face and head. The worst was an impromptu Fire Alarm meant for the staff only. There was no warning to guests, no one really knew if it was for real. I was getting ready to step into t he shower and my son who has Cerebral Palsy began to panick because we were on the 2nd floor and he would have to go down stairs ( we almost couldn't find them) The poor couple next door came out half dressed she was in a towel. No one knew if we needed to go down stairs or not. We didnt smell anything and when I tried to call the front desk there was no answer.. Then a guest came upstairs and told us it was a staff alarm. Not real for us. But management should have had someone on staff inform the guests on allfloors. We returned to the hotel after dinner that evening and there was a clown note "from management" .kind of making it laughable and then offered a free snack or points to make up for the disturbance. IT WAS NOT FUNNY and could have been extremely dangerous. I will not use IHG hotels again.

Smoke alarm was cover with foil wasn’t a good feeling

I got charged twice ( insanely high prices for the hotel ) when we stayed. They dont know how to reverse charges so I’ll have to dispute it. Room was actually pretty nice and very nice beds but the hotel could use a little revamp. Angela was very helpful.

Friendly staff. Low shower water pressure.

Nice and clean

It was great after a long day to have the space of a suite. It was annoying not to have some extra shelves or counter top in bathroom when clearly there was room to provide that. Well appointed otherwise, responsive heating system & comfortable bed.

Located close to family The room that was directly above me sounded like a herd of horses (very noisy)

The kitchen was very well equipped. Would recommend.

Everything Nothing

Very nice property, clean rooms and great staff.