Comfort Inn & Suites Atlanta/Smyrna

Staid at the 1st floor on a nonsmoking area and thats the most it smelled like , on top of the particular smell the place including the room had. Shower curtain broken , sofa bed stained and nasty. I was even scared of laying on that bed but i only needed on to be that night there only and wasn’t trying to do to much. Breakfast was kinda alright. But definitely the price for what i paid for was not worth it , the pictures of what i saw in the booking was not it at all.

The second room had visible dirt and debris around the floors and baseboards, grime and buildup inside the microwave and on the microwave plate, and grime around the lamp and surrounding furniture. These were not minor issues that could be overlooked—they raised serious concerns about the overall cleanliness and sanitation of the room. At that point, I was extremely uncomfortable and ended up sitting in my car rather than wanting to return to the room. I booked this hotel expecting a clean and sanitary place to stay, and that was not what I received. I documented the conditions with photos and requested a refund through Expedia. I understand that issues can occasionally happen, but having problems with two different rooms is unacceptable. I hope management takes this feedback seriously and addresses the property’s housekeeping and cleanliness standards because guests should not have to choose between an unsanitary room and sitting in their vehicle.

The woman at the front desk was extremely helpful & nice! Made me fee welcome & told us to let her know if we needed anything

The room was perfect and breakfast was excellent i would go and stay there again...

Breakfast was good. It would have been better if it was not the same thing every morning. Suggested item: oatmeal, boiled eggs, hash brown potatoes,bacon. The hallway was stuffy, not a clean scent.

I liked the high ceilings and the hot tub in the room. I’ve stayed at Comfort Inn properties for years, but unfortunately this experience was extremely disappointing. The room had several cleanliness and maintenance issues, including mold in the drawers, a significant leak in the shower, and a mini refrigerator that was in very poor condition. The employee who checked me in was also rude and unwelcoming. What bothered me most happened after checkout. I unexpectedly got my period during my stay and got menstrual blood on a sheet and two towels. The hotel kept my entire $100 refundable deposit, and when I called about it, I was told they had pictures of my “destruction of their property.” I found that characterization humiliating and completely disproportionate to what actually happened. I understand that a hotel can charge a guest if property is genuinely destroyed beyond cleaning or has to be replaced. However, I believe a guest should be provided with an itemized explanation of the actual damage and cost, rather than simply losing an entire $100 deposit. I have asked for documentation supporting the charge. I would have been much more understanding if this had been handled professionally and respectfully. Between the condition of the room and the way this situation was handled afterward, I left feeling embarrassed and very disappointed. I hope management reviews both its room-maintenance standards and how staff communicate with guests when there is a dispute.

Room phone not hooked up at the wall or the receiver. The TV didn't work for two days. housekeeping only on third day. Had to take dirty towels to desk for exchange. Maintenance walked in saying no ability to fix phone or TV. Elevator made knocking noise every time it went up or down

A

It was a comfortable an clean

Front desk was snippy while checking in, and during check out seemed irritated that I wanted a receipt of my stay. Also WiFi was spotty during the stay, had to keep reconnecting.

The ladies at the front desk were friendly and helpful! The internet WiFi connection was terrible

Front desk staff is super friendly, place is nice and clean, comfortable beds, good location, great breakfast 😊

I lost my hearing aid there. The staff found and helped me get it shipped back.

The place was convenient and in a safe area where I needed to be. The room had damage in the bathroom, torn sofa, the toilet ran the entire time, and the shower head was broke.

Superb

Exceptional

I appreciated the value for our money. It's not a five-star hotel, but it doesn't portend to be. The rooms was a nice size. Just right. Very helpful staff. Friendly. Knowledgeable. Close to Truist Park by rideshare. I felt safe. I would definitely stay here again without hesitation.

Staff was excellent at this hotel. The room needs a lot of repairs, unfortunately, and a good deep clean. It's really bad when you wear white socks, and they turn black. Other than that, it served the purpose for a two-night stay for a graduation. I really hope they invest in some upgrades and cleaning, as it was a great stay in the neighborhood.

Pleasant

The place is a little worn. It's probably due for new carpets in the hallways and room. But room was clean. Breakfast was good. Mostly basic free breakfast and coffee. One note: when we checked out after a 3 night stay at 6am, there was no coffee ready at the coffee bar next to the front desk. A lot of guests that were heading out for the day weren't very happy about that.