SpringHill Suites by Marriott Cleveland/Solon

Everything about this hotel was great. From the excellent front desk person who greeted us to the super clean room, solid breakfast, wonderful indoor pool and the easy checkout we were pleased with everything.

Staff was friendly. Hotel was clean and easy access for my trip.

Clean room staff was nice

Staff very polite and helpful, we really enjoyed our stay. Thank you!

Clean room.

Hot tub The price

Easy to get to off the freeway. Checkin was easy and the clerk was very helpful with directions to restaurants and stores. Rooms were large and very clean. Beds were super to see keep on. Lots of free parking

The room was sufficient enough for us. The breakfast was good. Pool and hot tub were used by the kids, they said it was fine. Friendly staff! We’d stay again if in the area.

The lights went out in the building, couldn't watch Tv, charge my phone, the ice machine wasn't working, they told us we have to.let the water run because it was brown due to whatever was going on with the water, they did give us water bottles tho,

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I paid approximately $187 online, plus about $36 in taxes and fees which reached $222.07. When I arrived at the hotel, I was charged an additional $20 without a clear explanation of what the charge was for. This was frustrating because I had already paid the taxes and fees shown when I booked online. Where was that anonymous extra $20 fee going? Or just to scam their customers. The biggest issue was that we were never given room keys. We were told that the hotel’s system was down, so we had to stay in the room without having an actual key until the following day and it was slid under our door... I understand that technical issues can happen, but there was very little communication or effort to make the situation feel like it was being handled professionally. It basically felt like we were just handed a room and told to figure things out. The television in the room also did not work. We went downstairs and informed the front desk, and we were told that someone would be sent up to take care of it. No one ever came. We spent the entire stay without a working TV. Overall, almost nothing about the stay felt properly handled. I understand that system issues and technical problems can happen, but what made the experience worse was the lack of communication, follow-through, and customer service. The room

NOTHING !!! I paid online for my stay ahead of time. But when I checked in they tried to say my room wasn’t paid for and then tried to charge me again! While I had two very excited kids to go swimming. Finally once they figured out what was going on we got to our room and went swimming. We get down to the pool where a bunch of kids were doing tricks and being very unsafe while theirs parents were in the corner on their laptop… the hot tub was a very cloudy color as if it was extremely dirty… The beds were extremely hard!! The staff tried to charge me twice.!! The pool/hot tub looks extremely cloudy and dirty.. and the breakfast oh my gosh it was distracting!!! The eggs tasted like nothing, the bagels were hard, the oatmeal wasn’t even edible looking, there was not much of a selection at all…. For $250 a night that just absolutely blows my mind. My wife and I travel often and have never ever felt this way about other hotels… we traveled 6 hours for a crubby hotel. How sad to take advantage of your guests. Charge them $250 plus for a hotel that should cost $34 a night…

It was basic and just fine, exactly what I was expecting and what was delivered.

Very clean nice rooms

The staff there is incredible! Everyone, and I mean EVERYONE was genuinely happy (or at the very least gave the strong impression that they were) amd went way above and beyond guest service. Having spent years in the hospitality industry, I am very particular about service in general, but this staff is amazing! From the multiple interactions that we had with the front desk staff, to the crew working and running the breakfast, this was hands down one of the finest hotel experiences I have ever had! To put this in perspective , there was a gentleman working on cleaning up or stocking the coffee station that overheard me ask the front desk clerk where I would find an ice machine and he said, "I can fill that up for you if you'd like" and THAT is service! It's the little details like that which I appreciate. The woman stocking and cleaning the continental breakfast was zipping around quickly and efficiently, and kept everything stocked and cleaned beautifully! I am a former GM of a buffet, so I know how difficult it can be to keep up when you have hundred of people to serve in a short amount of time! We even had a good laugh about the ketchup bottle as we both thought that the cap had to be unscrewed and the inner seal opened in order to open the bottle, as it was brand new and she grabbed it to restock the empty one for me. She tried opening it and couldn't so I offered to help and couldn't get it either lol. Well, that's because it's not meant to be refilled (a trick from Heinz to ensure more of their more expensive, smaller bottles are used vs their large bags). I cannot stress enough how amazing this staff was.And how grateful I am to have stayed in such a clean hospital hotel! Great, great job to all!! Clean, efficient, comfortable, and I will absolutely choose to stay here again for future trips to Cleveland! From all of us, a heartfelt and genuine thank you all, are in order. If a man like me has to rack his brain to try to find something he didn't like, based upon my very particular tastes and experience, then I will cheerfully say there was nothing that I didn't like!! I believe in rewarding positive behaviors, and keeping my complaints to myself, but I cannot think of one thing that I didn't like.

It had a whirlpool They serve breakfast for people that doesn’t eat pork

Clean room, helpful staff, decent breakfast, close to restaurants, nice amenities.

Thank you!

Great hotel, friendly staff.

Nice place to stay overall, although there was something in our bed that was missed when it was cleaned prior to our arrival I believe. Other than that good place, staff & amenities to utilize. Depending on what you want to eat you may have to drive a little but not bad