SureStay by Best Western South Bend

The price No coffee in the lobby or for breakfast. No breakfast the first morning because staff said there weren't enough guests to bother with breakfast.

clean and quiet TV didn't work, and TV set up was sloppy, with the wires and cable box hanging down below the mounted TV. Looks really bad. Bathroom sink was almost completely clogged. Filled up with water immediately and took forever to drain.

Keys to rooms didn’t work all weekend. First room we were given was occupied.

Very good

Shuttle for Notre dame stadium pick-up at the hotel front door. Booked and paid for the room a year ago but when I came to check-in the lady told me she can't find my reservation in her system even if I received a message from the hotel 3 days before telling me they looking foward to welcoming me from sept 19 to sept 20. Try to blame Booking.com, try to blame Microtel ( ownership change from Microtel to SureStay during the year ), blame everybody but themself of course. After 90 mins of nightmare I finally got a room. 2 guests have the exact same problem during that 90 mins and even the ones who have a room need to wait 45 mins to access their room. The next morning I try to get a receipt at check-out and once again the lady can't find me in her system. NEVER AGAIN

Close to campus. We used Expedia to book. If you booked a while back you may want to call and check on your stay. Only one desk worker has the ability to “find” Expedia bookings if it does not show up in their system. They are under new ownership so the 2 front desk workers who were on when we arrived and the next morning could not find it. Eventually the next day the one desk worker arrived and found the rental request. Expedia was not real helpful as we were concerned about not having a room at all. This was a game day weekend so room availability was low. Keys shut off each day and need to be reprogrammed. Come in after midnight, need to reprogram. Super annoying. Towels, initially had no fresh towels as they were in the dryer. We did eventually get one. Building is older, room was musty. Workers were polite, did what they could for the most part.

Rooms falling apart, Toilet did not have water, I had to turn on myself. Pictures and mirror broken, two remotes for television which was a 27 inch, Refrigerator was loud and bright flood light aimed directly at my window, door lock missing, and I had to get my key reactivated 6 times in 2 days. This all after I arrived and the hotel did to have my reservation that I made in November 2025 because they changed ownership and didn't have the courtesy to bother to transfer or keep track of reservations already in affect. I flew from Houston and was told I had no room, Thank you to the staff for making it work.

Bad

The location to the Notre Dame game Old and dirty

The convenience of the location Staying on the second floor the hallway was just gross. There were stains all over the rug. The breakfast was not at all as I should’ve been. Mind blowing that the coffee machine was broke, and there was only decaf coffee because the regular coffee handle was broke.

The staff did the best they could with limited help. Staff had to call manager at home to find our reservation. Keycards on the entire 2nd floor were not working for some time. Only provided decaf coffee for 2 days as they said they were out of regular coffee. Room was never made up and they were out of clean towels when asked. Stated, it was a full house and supplies were running low. It was a home football weekend. We reserved a queen bed and got a double.

Staff couldn’t find reservation in system because of a “change in ownership”. Despite booking 10 months in advance and paying $300, they could not find the reservation from Expedia. Said they were sold out. What a botch. I had three more reservations with them, none of which they can find.

Gross. Don’t stay here, convenient to notre dame but not in the main area. Do yourself a favor and don’t stay here. Property switched owners a while ago and staff still clueless and complaining about switchover and reservation system. Upon my arrival it took 20 minutes to confirm if I even had a room even though I had pre paid through Expedia. When we got to room there was no soap or tp which leads me to wonder if it was ever cleaned before we got there and was not cleaned during our stay. My room door was left propped open by housekeeping all day (when they came to bring tp and soap) and manager shrugged her shoulders and complained to me about her job. Lights in parking lot shine into rooms and fire alarm inside room was like a strobe light all night long. Ac old and caked in dust. Didnt try the breakfast because at that point i had my doubts.

Gross. Don’t stay here. Close to notre dame but even if you are desperate don’t stay here. Dirty and staff not helpful.

Breakfast inedible, coffee pot broken

It was good for a one night stay. Lots of complaints from guests that were in town for a concert. I got lucky everything in my room worked. Place was run down but staff was nice

Rooms were not as advertised or pictured, Rooms were dirty. Staff was unfriendly and not helpful.

Room and bathrooms were outdated and dirty. Stains on the couch in the room. The towels and sheets smelled. Not worth the price…even on a game weekend.

(maybe storm damage)

Exceptional