Staybridge Suites Southaven Memphis South by IHG

Love the pool area, was one of my favorite things. Breakfast buffet was delicious.

Overall my stay was really good! The only reason I wouldn’t say excellent is because the lobby area mainly by the elevator on the first floor had a foul smell. But the room was clean and smelled nice the amenities were awesome and the staff was great.

Out room was nice and comfortable, but seeing dirt on the floor in several locations, finding dirty glasses with lipstick and finger prints on them didn’t go over well. To add insult to the injury, we were told how good the cleaners were as we listened to one on the non English speaking managers tell us that the dirt we were seeing was a result of poorly chosen flooring materials that would come off-she said all of this through her cell phone using Google Translate while at the same time removing the dirt she insisted couldn’t be removed. We also had a problematic phone I our room that didn’t work. We were told a work order was put in but we never saw anyone. I almost forgot, we did have a housekeeper enter our room without knocking while we were there. I guess it’s a good thing we were there. The pool and dog walking area was nice. Having said all of this, the location is decent and again, the front desk staff really tried to do their jobs. For that alone, I’d recommend this hotel to someone looking for a mid tier hotel at best. For a hotel that’s been open for 6 months, wow

The staff was amazing and so kind. The property was very clean and the room was wonderful. Breakfast was one of the best hotel breakfasts we've had.

Awesome hotel, staff, and pool!! Needs another luggage cart or two!!

It was fine for one night.

Location No tv in sleeping area, air conditioner wasn’t working and it was 94 degrees, bed to small, couch looked dirty

Superb

Nice. Good breakfast

Great service and breakfast!

Great location! I have no complaints.

Exceptional

Excellent stay! The breakfast was delicious, the hotel was very clean, and the location was perfect with easy access to nearby restaurants and shopping. I truly enjoyed my stay and will definitely be returning in the future. Highly recommend! I was a little disappointed that the pool was not open during my stay, as I was looking forward to using it. However, the outdoor patio area was very nice and provided a great space to relax and enjoy the property.

We experienced issues with the heating/cooling unit. Had to inconvienently change rooms to resolve the issue.

Superb

Probably the best hotel I’ve stayed in in this tristate area

Exceptional

Modernized Cleanliness Location Service 99% Parking Unexpected holding charges of xtra night plus incidental Male front desk person difficult poor service Television channels

Bad

Very clean, nice staff members, and the location was everything! There’s nothing I disliked about the property