SureStay Hotel by Best Western Spring North Houston

Check in/out was seamless. All staff were extremely warm and welcoming. The room and bathroom were cleaned perfectly. Some updates to the bathroom are needed but overall, I didn’t have any issues. Great location. Near a lot of restaurants that are pretty much walking distance. Easy access to the freeway. I would definitely stay again.

Location

Room was clean and smoke free.

Nothing really

The location was great. We did not have any hot water for both nights we stayed there even though we let them know early the morning after the first night. We booked and paid for a room with a kitchenette but they put us in one without and didn’t let us know. I am pretty sure they would have just taken our money had we not said anything. When I called the front desk as soon as we got to the room, the lady said there was nothing she could do because there were no rooms with kitchenettes available and we would have to go in the morning to talk to the manager, which was very inconvenient because we had plans early that day. DO NOT GIVE A RESERVED ROOM AWAY JUST BECAUSE THE PERSON WAS ALREADY STAYING THERE!

Exceptional

It was okay not what i thought it would be. Would i stay there again probably not

Very good

Location The caving floor on the side of the bed felt very unsafe. I went to sit in the desk chair and rolled halfway across the room due to how uneven the floor was. I called the front desk to ask for another room and he told me that they were fully booked. I watched more patrons come and check in behind me and they were accommodated

Nothing like the photos, everything looked run down. It looked run down, did not match the photos.

Had a non smoking room and person nex door was smoking and was coming thru the ac also had a leak from the ceiling the last night . I would suggest to put people who smoking in a smoking room even if they smoke put side

Stayed here when my A/C went out at home last night. The floors and the sheets were dirty. When I pulled back the covers on the bed, there was a dark strand of hair under the sheet. The sheets and pillowcases were stained with makeup and who knows what else. I just felt like I couldn’t touch any surfaces. It looked like the door had been kicked in at one point because the screws on the base of the door chain were so loose they were almost falling out and part of the door frame was missing underneath. I didn’t feel secure or comfortable at any point in the night, but I made the mistake of not doing my research before staying here. I feel like staying here was a risk to my safety and health.

Great room

It

I rent to the room for 2 days and for 2 days. I told management that I needed a television. Because the television in my room did not work on the second day.He attempted to try to get the tv to work.But he never came back to actually finish the job.So therefore I went without a tv.The entire time I was there,

It

Bad

Staff was extremely rude & very very unprofessional specially the guy that's there in the mornings.

Great location and clean rooms

Room was clean, air conditioner worked great. Not too happy that guests were up past midnight in this area making noise. Pool was clean.