Holiday Inn Express & Suites Sulphur (Lake Charles) by IHG

The room was perfect, the check-in was easy, however, the complementary breakfast was slow, they ran out of everything quickly with not that many people in the dining room, and we had to wait over 30 minutes for one attendant to refill the pancake batter. Small children were anticipating having pancakes and had to wait. We felt so bad for them, we tried to assist and ended up, leaving and eating at the waffle House.

The staff was very friendly and helpful. The room was a little smaller than I anticipated from the pictures but otherwise it was very nice.

Clean room, and great staff.

We enjoyed our stay very much!

Rooms were clean. Staff was pleasant. We got in pretty late and left pretty early. The best night sleep we had in a long time.

Clean rooms, great staff, but unfortunately the shower in my room was not a raised bathtub type shower and the slope for the flat bottom drainage did not work like it should (was even with the floor with no trim stop!). Halfway thru my shower I noticed that almost the entire bathroom had about an inch of water and flowed all the way into the front entrance hallway...almost to the carpet in the room! I had to use every towel in the room to soak up the water and stop further catastrophe. They should definitely look into that because if I wouldn't have noticed and acted quickly, there would have been water soaked carpet, padding, etc!

TV in living room worked well. TV in bedroom did not work. Had to call Maintenance many times to fix it. Lots of problem with volume on TV. Breakfast was okay. Not worth mentioning. It was good to see that there was coffee and tea available 24 hours a day. Roads leading up to the hotel are in terrible condition and can damage your cars seriously. Drive slowly and carefully. Swimming pool and work out gym were very standard. Nothing around the hotel for good quality restaurant. Though the site is closer to I-10, not recommended for stay. I would recommend going furhter on I-10 East or even off of I-210 East.

Clean and easy to find

Didn’t like the huge roaches that were in our room. Each night we were getting rid of 2 to 4 roaches per night. Hotel didn’t do anything or recommend a solution. The price we paid was not worth it worrying if roaches were in our bed.

Lovely

The property was easily accessible and clean. The disappointment came in the room when I found there was no coffee maker and I had to go to the dining area for my morning coffee. This was always a great amenity. No coffee maker in my room.

Great place overall. The jets on the hottub were excessive - too much, too "violent."

Very good

Everything was great. Will definitely be back.

Was 20 kids in the pool. We didnt want to join them. Room.was great. Son slept on sofa bed while us and baby slept in the room ajoined. Baby didnt wake him up. He was happy

Exceptional

Check in was quick and fast. Incidental fee was inexpensive. Staff was very friendly. Breakfast was awesome. Everything was great.my husband works in the industrial area so this would be my go to hotel.

Superb

great place!

Amazing hotel! Great staff! Awesome rooms and pool!