SureStay by Best Western Summerville Flowertown

Dirty room. Bed sheets was disgusting floor was nasty everything was unpleasant.

Location was convenient Saw a roach, room felt wet and mugy, food was stale at 7am

Disappointing

The place was disgraceful

Good

Exceptional

Bad

Nothing Upon checking into my room, I discovered that there were things all over the comforter of my bed. I went downstairs to inform the staff, and I was advised that all of their sheets were like that and that the owner would not get any new sheets until the construction was done. Upon walking into my room, there was a very weird smell, almost like they had sprayed bug spray.

Property was under renovations however was not in acceptable condition. Carpets were gross, paint fumes were overwhelming. The bed had stains in the bedding. We had to check in up front but then walk around to the back in a dark area with dumpsters and utility vehicles to enter through the back of the hotel. Check in staff Malissa was not very friendly or hospitable on arrival. $3 for a small bottle of Coke.

Clean Clean

This was an extremely unpleasant stay.

Location was good; breakfast was adequate. Beds very comfortable. Obviously in need of rehab. Obviously in need of rehab that was underway.

I checked in the first round on and checked the bed for cleanliness and sanitation. The bed had old soiled stain on the sheets. I went to the desk to let front know and to change the sheets or the room. The manager was also at the desk. The front desk lady asked what would I like to do. I told her change rooms. The manager said what did you do go pull the beds down to check them? I stated yes ofcourse. She said to the desk person to change the room. The next room was just as nasty with hair on the sheet on one bed and the pillow case and sheets on the other was nasty as well. I purchased a blanket to sleep with and sleep on top of the bed. I came here to work and I didn’t have time to argue or debate with that manager. Poor service and I want a refund

Stayed here before, it must have gotten bought out. Full renovations are underway Foreign staff, uncaring and not attentive. Do not rent rooms out that are still under construction!!! Fire alarms beeping ALL NIGHT LONG on the 2nd floor. Kept me up all night! Only a few lights a actually worked in the room, I felt like I paid $139 for a room in a construction site for one night. I was VERY Disappointed. The parking a Lot is dark, I worried all night about people I saw walking around at 2am breaking into my truck. The facility needs another 2 weeks of construction work to be ready to rent rooms.

The staff was American and attentive Parking lot was a bit dark

The bed was good. The attendant was terrible.

The room was really clean, the building was undergoing a remodel but they kept the noise to a minimal and did a really great job at making sure the crew only worked during reasonable hours. They checked the pool levels seemed like everyday which was great and the breakfast was good. The staff was really nice and the housekeepers were fantastic.

Exceptional

They require $100 deposit on top of the rental cost. It has been a week and that $100 deposit has not been returned/received.

Let's start with the positive. Room was recently remodeled and was nice. Bathroom had a large walk in shower. Nice big comfortable bed with plenty of pillows. Good size TV, microwave, and mini refrigerator. Now for the negatives. At check in I was told that I had to put $100 hold on my cc to cover any damages. I didn't like this at all. I'm an old lady who was checking in at almost 10PM and leaving at 8 AM, what damage did they expect me to do? Since they were remodeling, the only way to the room was to walk around to the back of the building. I use a cane to walk and going around to the back, after dark, by myself was a bit sketchy. Then walking down a hall that had dirty carpet and signs of construction made me leary of what I was walking into. Thankfully, the room relieved my worries.