Home2 Suites by Hilton Summerville

Not the place for a family stay.

I had a wonderful experience from clean envioement to the helpful staff. Thouroughly enjoyed my stay.

I spoke with a front desk representative named Shikira, and unfortunately, her response was very dismissive. She showed little concern regarding the condition of the room, our health and comfort, or the fact that we were unable to properly relax and enjoy our stay. We were told that the hotel was completely sold out and that our only alternative was to leave and receive a full refund. After driving six hours and returning from a family reunion, leaving the hotel at that point was simply not a reasonable option. What is especially disappointing is that we received no follow-up from management or another staff member that evening or at any point today to check on the situation or attempt to resolve our concerns. We expected a much higher level of customer service, particularly when raising a concern about the condition of our room. I would appreciate the opportunity to speak with management regarding our experience and how this matter can be appropriately addressed During my stay, I encountered a serious safety issue in the shower. The drain was missing its proper drain cover, exposing a metal piece that scraped my right foot while I was showering. This presented a significant safety hazard that could have resulted in a more serious injury.

After a long drive, I arrived after midnight. It was a late check-in, and everyone was probably tired, so I didn’t make a big deal about the issues at the time. I just wanted to get some sleep. Unfortunately, the room was very disappointing. The bathroom was in terrible condition. The shower had deteriorated caulking, damaged trim, and looked poorly maintained. A tile/trim piece actually came loose when I stepped into the shower, which is a safety hazard. There was also no soap, and the shampoo dispenser was empty. Breakfast was another major disappointment. Compared to every other Home2 Suites where I’ve stayed, the selection was very limited, with barely anything available. I’ve always had great experiences with other Home2 Suites locations, which is why this stay was so surprising. This property is far below the standard I’ve come to expect from the Hilton brand. I would not recommend this location, and I would not stay here again unless significant improvements are made.

Great staff, breakfast, & pool

The customer service was very good

Asked for an extra towel for the room was told they didn’t have any . The bathroom door was horrible and would not stay shut . We had 4 ladies sharing and this gave us no privacy. Shower door was also not good. Zero water pressure in sink . Breakfast was bad. No orange juice and no forks . When we asked for fork attendant was hateful . Have stayed in many of these hotels but would not stay here again . Don’t stay here .

Staff was not the nicest or helpful

Brand new and clean hotel. Quite hours were not enforced, though, as children were laughing and screaming late at night. Also, the electric blind (blackout) was not working.

The room was clean and looked retro, it was pretty neat.

Perfect stay !

The staff were friendly, and both service and cleanliness were good. It would be better to have a more diverse breakfast menu.

Room was clean but was musty smelling

Exceptional

Although the room was decently clean, you can tell it is an older property. A lot of rust and scuff stains in the shower. The grout looked moldy. The AC was incredibly loud. Breakfast was generally picked over by the time I went downstairs so I just ate elsewhere.

Pool and breakfast was nice

Poor

Superb

It was exactly what we were looking for. We needed a few more pillows and the staff provided. The breakfast was awesome. We’re definitely staying there again.

Hi great time left 2 wall chargers in our room plugged in still can't find