Holiday Inn Express Surprise by IHG

Awesome

After a long day of traveling we got to the hotel an hour early we kindly asked if we could check in an hour early. After the gal talking and telling us we should have called direct and could have gotten a better rate because I am a member of the Elite whatever and oh that is one of the perks allowing us to check in early it is now only 35 minutes early. We unpacked the car and start walking down the hallway to find two gentlemen working in the ceiling right where our room is located. They graciously offered to move their things and we said no we can walk around if that is ok, to which the guy on the ladder said to the guy on the ground move those items so its easier for them to maneuver, we said thank you and he said we should only be maybe another hour. Once in the room we got our suitcases arranged and all the sudden we got a phone call from the front desk asking us to move rooms due to repairs being done in the hallway. We said they mentioned being done in an hour and the gal said well you can't be in there and have to move to a room with 2 queen beds, not the king we requested. So by the time we moved rooms and got to relax it was about 3:30. So no real early check in to relax and a room change without the king bed we had requested. Not a great start, glad it was only for one night! Learned my lesson and will stay across the way at a competitors hotel as we have in the past.

Amazing breakfast with multiple choices. Very clean

Exceptional

The location was close to everything. Within walking distance of it wasn’t hot outside Mini market offering wasn’t a lot

Very clean, helpful/friendly staff and the breakfast was really good. It’s the little things that really make a big impact.

Deben prestar atención al aire acondicionado ya que con una temperatura de 114 …. El aire no se sentia

Bad

The location The manager's response when I encountered a problem. She treated me like she did care or that I didn't matter.

Very clean and very pleasant staff. The room was exceptionally clean and comfortable. Wonderful breakfast and nice pool. Would definitely stay again.

We enjoyed our stay..room, hotel, grounds, dining area and even the parking lot were clean. Breakfast was good and I personally liked that each more there was something different to choose from. My only complaint is that the lighting in the bathroom was not good. We women who wear makeup and like to fix our hair need much better lighting.

we could not access any cold water in our room

My daughter lives in Surpise Arizona, so I have stayed here three times and all times have been very pleasant. Hotel is clean and staff is great! Will definitely continue to stay here on every visit.

Room was spacious and clean

It was great!

Very clean property with excellent staff. They still (after 5 years of staying here) do not have a guide for their cable TV so you don't know what movie is starting at what time????? They also do not have streaming capability, ridiculous today! After asking 3 people mostly housekeeping they finally fixed our AC on our 4th night. Other than that the staff & breakfast is wonderful, great parking too!

Great location and very clean!

Superb

Friendly staff, clean room, decent breakfast and very friendly staff in dining area.

Facility was clean and well maintained. Pool was great. Breakfast was good and well stocked. Staff was friendly and helpful. Would stay here again.