Holiday Inn Express Sweetwater by IHG

Everything was great, except the pool wasn't open.

The A/C window unit did not cool the room. Aging, blurry water at check-in. Cheap old linens. Really sad. Room key did not open exterior side door. As a balanced-challenged senior, I had to stand in the tub to get to the soap/shampoo dispensers while taking a bath. Everything in this hotel was poorly maintained.

Clean and quiet. Friendly staff

Breakfast was excellent with a good variety and staff kept up with replenishing the food.

Room was clean and beds were comfortable

It has deteriorated badly over the past few years

The hallways smelled like animal pee. The elevator flooring tile was cracked and missing chunks. The free breakfast (hot options) was biscuit and gravy and a sad microwaved egg. The location was next to a parking lot where cars were doing donuts and burning out tires until well after 11pm. The pool was closed and by the looks of it the water disgusting. The gym was a closet.

The whole staff was fabulous

The location fit perfectly for the activities we were there for in both directions as a middle point. Staff was friendly and check in was easy. As for anything else was well below the standards of any Holiday Inn we have stayed at. From the start after check in we learn that one of the biggest reasons we choose this hotel versus the others in the area was for its pool and breakfast. Find out the pool is closed for an in disclosed amount of time, the breakfast pancake maker is not working, juice machine is broken, and the food options were okay. The elevator was very shakey, broken tiled floor that luckily didn't cut our feet but easily could. The room felt bare minimum on cleaned. The bathroom tile floors were all broken, moving under your feet, and some coming up. Moldy corners, very low sink pressure, and half the towels were definitely not cleaned as two still had red lipstick and.other smudges on them despite being rolled up and ready for use. We decided it was not worth trying to use the gym as first appearance was messy and cluttered, and on our last day it finally looked cleaned up. Overall, for being an IHG hotel this location was far below the acceptable rate they had us pay for.

The inside definitely needs TLC and the Room does too!!! Room had no light bulbs and 1 towel so had to go get some lol ... The best part/employee was the breakfast lady 💯 ...Glad we only stayed 1 night !!!

Breakfast was not very good

I was just normal

This was the externally most filthy HI Express I have ever been to. It was unbelievable!

I love how clean this facility was!

Shower was not working well. Elevator sounded off. And not allot of breakfast to pick from

Con’s- Waited at check in - maybe understaffed. Found out later they put me in the wrong room that was listed on the computer - noticed when key wouldn’t work- worried someone could have been given access to room. Stain on sofa. Not vacuumed along bedside. Stairway dirty- elevator slow and only one. Pool closed. Dirty guest laundry room. Tape on restroom smoke detector sensor. One light bulb out. Overall- a lot of cons but staff is doing their best. For a weary traveler that needs an inexpensive place- it works. For continued travel to sweetwater area - I would opt for other options with updated amenities.

The bright spot for this hotel was the breakfast host and the food provided. It was disappointing that the pancake machine was broken. We booked this hotel for the sole purpose of the indoor pool which was not in service and were not notified of that fact. Took too long to check in and none of our rooms had towels. There was still trash in one room and the air conditioner did not cool the room; just made a lot of noise. This hotel was overpriced for how shabby it has become.

Clean rooms, nice ataff.