Hampton Inn Sweetwater

There was two towels and one was a bath mat. There was also no soap in the shower, which is a pretty basic thing you’d expect a hotel to provide. To make things even worse, the elevator wasn’t working, which made getting around the hotel a huge inconvenience. Overall, this place felt poorly maintained and completely neglected. For what we paid, we expected a basic level of cleanliness, functionality, and service, and this hotel failed on all three. I definitely would not stay here again and would recommend looking elsewhere.

No soap for shower. If I want to go 2 days without soap to shower I will go camping. Breakfast was cold eggs sausage and potatoes at 7 :15 am. Bananas were re e squishy

Overall I would rate a 3 star. Stained carpets. One functioning elevator. Walls in bad shape. Remodeling needed. Staff was very good, however.

Very poor maintenance. Staff not friendly. Not to Hilton standards. I wrote much more detail in response to Hampton email.

Good place, and the staff was nice.

The room was clean but the bathroom was literally falling apart- baseboard tiles were loose and just leaning against the wall. Wallpaper seams were visible. Tub discolored and outdated. Clean, yes, but the tiles need to be affixed to the wall. Breakfast was good, several options and the attendant kept everything clean and stocked.

Nothing. Seeing that I booked this through Booking.com I didn’t want to jump through the hoops of refunding & rebooking another room. The first thing I noticed was the sliding front doors to the hotel were malfunctioning. The second thing that I noticed was the elevator was broken. The room 221 ! There is a wide gap between the door and the locking mechanism that anyone could use a credit card to again entry of the dead bolt is not engaged. Extreme wear and tear at the mini fridge. Bathroom faucet had a build up of calcium. Mold around the shower door. I’m not even going to talk about the breakfast. See attached photos and decide if you would be happy paying $225 per night. This is a property that was most like great at one time without proper supervision or absentee management the property has fallen short. It would explain the 30% occupancy. Unfortunately because of the fallen decline, I believe they have to charge a the rates they do.

Great variety at breakfast. Good hours . Staff very personable Soiled carpets throughout the building. Sticky flooring in elevator. Only one elevator working. Wall covering for cable wire separatedfr the wall . Lamp shades torn , bathtub has rusty stains

On the good note, the bed mattress is very comfortable, hard and firm. Love it. The air conditioning is very cold. We got into the room it was 65°. Awesome when it's 105 outside. Breakfast food quality is passable. The staff is awesome. Very helpful.

The clerk was helpful and nice, but the room was not well maintained. Stains on the carpet, food crumbs between the bed and end table, dust on the furniture and coffee machine, and the shower was absolutely disgusting with mold and mildew all around the bottom. There were only decaf coffee pods in the room. I called the clerk to ask if there were regular coffee pods. She brought up a few regular pods, but they were not made for the coffee machine in the room. When I told her they wouldn’t work, she told me they were the only kind of regular pods they had. I needed to place ice packs in the fridge to keep frozen for our next day’s trip, but there was such a thick build up of ice in it, that my ice packs would not fit inside the freezer.

Nothing I NEVER give a bad review but have to for this one. There were multiple scorpions in my room and my son's room. The outlets did not work. The bathtub was dirty. The sheets had stains in my room and my son's. Not worth the money.

Nothing There were bugs, the sheets were stained, and everything was run down/dirty. Definitely not worth what we paid there!

Reported need to replace light bulbs in the ceiling lighting …room was not well-lit. Staff made note. One elevator was out of order. Staff was accommodating to answer questions and provide solutions. Parking was adequate and easily managed.

The only good thing was the staff.

The elevator is broken with no clear timeline to get it fixed. The breakfast is poor and the rooms are dirty. I would not recommend the Hampton in Sweetwater.

It was unfortunately the worst Hampton Inn I've stayed in. For the price of the room, I was very disappointed with how run down the place was. The carpets sorely needed deep cleaning, the elevator was broken, and the sheets even had a rip in it. The freezer section in the mini fridge was a stained block of frost. Usually Hampton's beds are super comfy, but these seemed firmer than Hampton's I've stayed at. I was thankful that the air conditioner worked well and I didn't see any bugs at least considering how rundown the place seemed.

Elevator didn’t work. Room wasn’t very clean, the fridge barely worked.

The staff was super friendly and helpful. Bryan on evenings and the young lady on Thursday morning were the 2 that I interacted with. The young lady arranged to switch our rooms to the 1st floor after rooms became available but we were too tired to move our belongings when we returned that night. The location was great. The bed was fairly comfortable. The breakfast area and sitting area were very nice. The front sliding doors were super slow and wouldn't hardly open. The elevators didn't work the whole time that we were there and we were on the 4th floor! There was no hot tub because the heat didn't work in it so it was just a "spa" with cold water. The pool trap by the "spa" didn't have a cover. It was an uncovered hole that is DANGEROUS! There were no pool towels on the shelves. The front lawn and side areas had not been mowed or taken care of. Our bathroom, especially the shower, was very dirty. I went out and bought cleaning supplies so that I could clean it before I used it. The shower caulking is moldy and black in places and the walls had dark, grimy build up. The shower doors have so much build up that they're opaque. The water pressure was so weak in the shower that it was hard to wash my hair. The wallpaper is peeling and was stapled to the wall. The pillows were small and flattened down to nothing when we laid our heads on them. The little coffee maker was missing the pod basket. We did NOT receive maid service at any time during our stay. We had to get towels from Bryan at the desk and supplies like toilet paper off of the maids cart in the hallway but she never came to our room. Our trash was never emptied, supplies were never restocked by anyone but us. (We did put DO NOT DISTURB signs on the door twice because we had left valuable belongings in the room.) But the other days nobody came to service our room. We didn't eat breakfast there at all because we didn't see any fresh food like eggs, bacon, or sausage. For the price that we paid, I expected a lot better accommodations. I called IHG for help but because we weren't made aware of the elevators not working until AFTER we were checked in, the very rude, snotty female on the phone did NOTHING to help us. I was very disappointed with our stay.

Broken elevators, main door barely opened,toilet barely flushed, 1st room they gave me the door lock wouldn't open then it wouldn't lock.

Had to wait at the front desk for a clerk at least 15 minutes.