Extended Stay America Select Suites - Tallahassee - East

It was fair

Cockroaches all over the building. There were 4 in my room

Customer service was horrible!

The room was dirty, the floor was disgusting, and there was a strong, unpleasant smell throughout the room. We were also not provided with any towels. When we contacted the hotel to ask for towels, we were simply told that they had run out of towels. That is completely unacceptable for a hotel. There was also no iron in the room, and when we needed assistance, we discovered that the front desk closes at 10:00 PM, leaving no one available to help afterward. The customer service was disappointing from the very beginning. There was no sense of urgency or concern about the issues we were experiencing. For the price we paid, we expected a clean room, basic necessities, and reasonable customer service. Unfortunately, we received none of those things. I would not recommend this hotel and would definitely not stay here again.

Exceptional

The only good thing about this hotel was its location The room smelled like mildew. The kitchenette in the room was dirty, the hallways reeked of weed and had an overall horrible stench. The guy at the front desk had an attitude when my family and I decided we weren’t going to finish our stay. The entrance and hallways could use more care and updating. There was an unexpected $100 deposit per room that was not listed anywhere on the website and the guy said “yeah sometimes our website isn’t up to date “. I understand this is more of a short term stay hotel but the maintenance on this place needs to be better

It was dirty

Nothing. The bed sheets had brown crusty stuff on one side, the first set of replacement sheets were badly stained, the housekeeper decided to open a brand new package to cover the bed. The bathroom had loads of shaved hairs begins the faucet handles, I saw it immediately when I reached to turn on. The WiFi didn’t work the first night, no employee on site to assist, after hours customer care could not assist either. The next night, the TV remote didn’t work, again no assistance available. I will NEVER stay here again. The

absolutely bad smell. no dishes in the room. internet is just terrible

Only had on tv channel to watch did not know about the deposit and know why to check about my deposit before I checked. out at 6 am

The location is excellent; there are many local restaurants within the area , there is a nice shaded park within walking distance, the area of is quiet, and the staff is friendly and accommodating. NA

The person who checked us in. She made us feel so unwelcome for coming in late. No c I mpassion us travelers who are tired. The room smelled like there was mold

Nothing you canceled my reservation never made it in hotel horrible customer service discussing every experience never again will I use you You canceled my reservation. I drove 10 hours for my daughter's masters graduation at tallahassee to experience my reservation was canceled I had no where to stay

Worst experience I’ve ever had, terrible service, dirty beyond what I can describe, black mold, weird wet substances on dresser and beds. Everything, terrible service very rude, dirty, black mold, wet substances and bugs everywhere.

Overall experience was terrible TV didn't work Staff was disrespectful and unaware of how to talk to people

This property needs to be inspected & they should always have someone available to checkout guests. If not available, then the after hours available number “500” needs to be working.

The hotel smelled like mold. There is no pool. They charged to exchange towels. There was no dishes pots or pans to use. It didn’t have a coffee maker. There was mold on the refrigerator. The toilet had a ring of mold in it.

The property was nice the staff on Sunday was rude mean to a family going though a crisis

All perfect thanks

No hand towels or wash clothes in both reserved rooms. Dirty air filters, blood in bottom of fridge, dirty floors, no black out curtain, homeless live in woods surrounding property.