Sonesta Select Tempe Downtown

The location and welcoming staff Nothing to dislike!

What a great experience in customer service and accomodating staff! We stayed here for a home base to have a birthday party for my wife. The staff went out of their way to make her birthday truly memorable. Our large group was taken care of above and beyond of what was expected. Much love for this hotel.

Location Both elevators broken. Horrible wifi on 3rd floor kept kicking off and SO SLOW. When moving to new room for better wifi, Our TV in room 173 did not work in that room.

Nice stay

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Clean room. Good location.

The location is great just off mill All staff were outstanding

Excellent stay

And I didn't stay there too I didn't stay there an they won't work with 3rd party reservations

The help was not given when needed. Too many charges for everything.

I booked a room and they didn't have me on file And I didn't stay there too I didn't stay there an they won't work with 3rd party reservations

I was visiting Tempe, AZ for my son's football game at ASU. I chose this hotel because it was within walking distance of my son's apartment. It was a two day stay and I was very happy with the hotel. Nice, clean, and very friendly staff. Its also within walking distance of several restaurants, shops, and AMC movie theater.

Clean and well maintained.

Good

Love staying here. Staff is great. 5 min walk to Mill Ave. My go yo place when staying in PHX

Most staff were warm and welcoming — I wish I got names but there was a young lady there that exhibited exemplary customer service

I booked a room and it said it wasn't refundable which was fine so my total came out to 111 and I paid that. So wen I got there to get my room apparently there was a 100$ deposit and my card got declined. My receipt never said or showed a 100$ deposit fee so even tho I already paid for the room I couldn't get my money back. I had the 100$ in cash to pay for the deposit but she said I couldn't pay for it bc it had to be on the same card as the room fee so I cudnt get my room. It would be nice if I cud get atleast half my money back bc I didn't even get to stay. So it was wasted money, but of course y'all prob don't care enough to help someone back with there money bc they cudnt get their room

Parking cost $15 per vehicle and this was not mentioned anywhere obvious when I booked. The stairwells weren’t air conditioned even though they are indoors. The TV was also super small.

F

Great AC, super comfy beds, clean bathrooms with good soaps, easy access to room and parking lot, great location