Staybridge Suites Plano - The Colony by IHG

Upon walking into the property there was an awful over powering bad small that penetrated our clothes from even being in the lobby for a few minutes to check in. We noticed several other guests covering their noses and making unpleasant faces so we knew it wasn’t just us being smell sensitive. We thought it may just be from whatever food was being prepared for happy hour but even the elevator up to our room had a very nasty smell. Once we go into the hall the smell still persisted into the room. We luckily had our own air purifier in the room that we travel with but we still ended up making a stop at target on the way back from dinner to mask the odors. I’m not sure what it was but the smell was still there when we checked out the next day, we bumped into a family that was covering their noses and the little one was gagging. They said they were thankfully checking out also but that the smell was there the entirety of their stay. The rooms were ok but the smell made it hard to trust any cleanliness in the building. We Clorox wiped, Lysoled and cleaned every surface we had to use. Very unpleasant and annoying.

The happy hour was only two days

The hotel is nice, in a great location. The hotel needs to be cleaned better, from the lobby floors, elevators, to the rooms. The elevators were not working when we checked out so we had to take all of luggage down three flights of stairs.

When we arrived there was a couple getting intimate in the pool. So we never used it. Also we found toys in our room and it just didn’t seem very clean. The sheets were stained and disgusting.

It's in a great location, close to all. Staff is helpful and professional. The breakfast was good and the buffet area was kept very clean. Great stay.

Excellent experience. Would stay again

Outdated

Room was clean and spacious! We stayed for a weekend wedding and it was great!

Good

The rooms are clean and have cooking equipment in the room without a fee. Restrooms are clean and not to crammed. Breakfast is not bad, they have a good amount of options for food. The price isn’t outrageous. The hallways have a weird smell. The elevators are also hot.

Exceptional

Later, my husband encountered a woman outside our room and asked if she was with housekeeping. She stated that she did not speak English. Shortly afterward, a front desk employee came to our room to check on the status of the cleaning because housekeeping had reported that they had checked in with us. We were then moved to a different room that was cleaner overall; however, we noticed the same mold-like fuzz underneath the sleeper sofa cushions. We also found dirty linens left on the sleeper sofa bed. My husband was given gloves and asked to remove the dirty linens himself because housekeeping had already left for the day. He brought the soiled linens to the front desk and was provided with clean replacement linens, although they were stained. Another issue was that the TV appeared to be rigged up and would only lean toward the floor. There were also two brief power outages, although that was likely due to the weather. We were informed that housekeeping had gone home for the day, leaving us to address issues that should have been handled by hotel staff. This was easily one of the worst hotel experiences we have ever had.

I didn’t get room service and I stayed 2 nights. The rooms smell horrible also. Will not be back if it’s up to me.

Everything was great except for the fact I listened to loudness all through the night.

My family and I stayed for 4 nights for graduation ceremony and let me just say this hotel was beyond my expectations I highly recommend it. Not only was it clean, friendly but the amount of support I had for my husband’s needs (disabled due to a hemorrhagic stroke) was amazing and breakfast was delicious! Definitely booking in the future stay. God bless

Exceptional

Pleasant

1 bedroom suite with balcony. The bedroom door wouldn't close and lock. The door was misaligned. In the tiny bathroom look up at the light it's not seated in the hole. The living room tv had to hard reset to get any channels for my daughter. Unit was spacious and clean. Front desk kinda keeps to themselves which is good for me. But other parents in the group didn't like it so much. Not that bad of a hotel. There was no do not disturb sign and still got no service after the first night. Had to exchange towels and make the walk of shame to the front desk for toilet paper. Party of 3 for 4 nights we tried our best to stretch the one roll that came with the room 😂 Would only stay again for the balcony but hopefully next time the person below me isn't there smoking weed for the 4 days.

My son and his family were not able to even stay. The air was outing their room. The maintenance person said they would tey to find fans. Never came back or called . My DIL saw the maintaining person like 45 minutes later and he said " oh didn't find a fan." At that point they said they needed to talk to manager..They were told the manager was not there. They insisted that the manager get called to approve a refund. The management was finally called and said that they would refund the cost of the hotel. I have yet to receive that refund and that was this past Saturday the 23rd of May. I also took out insurance for this stay.

Room was spacious and well appointed and location was excellent.