Eastlake Suites Hotel & Conference Center By OYO Urbana

Complimentary of the room Jet tub spitting out dirt when powered on

The room was nice, the pool was clean and huge. Checking in took a very long time, and they said they could not find my reservation. They finally found it and said they had a "new system". I also had to show them what I was supposed to pay through booking.com.

Clean. Comfy, rather large

Location was good....room was decent size. The bathroom could use a good bleach cleaning. There was a touch of mold. Also coffeemaker was inoperative. They could also use more towels...

Bed was comfortable and the windows opened. We were given the keys to our room, walked in and someone else’s bags and things were in the room! Had to be switched to a different room.

The ground were unkept, room unprepared and very hot, sheets had yellow stains, bar, restaurant and pool closed, pictures on line were not up to date! We didn't stay and lost our ,money as booking.com didn't refund. Notice was given right away and still no refund.... Wasn't Worth the risk of staying there.

The grounds keepers were attempted to cut the grass to make it look nice but it was during check in so cars and people were getting grass clippings on them The rooms were questionably clean. Spiders in the corners, the shower liner and back stains and the shower curtain was ripped. The carpet was old and dirty. The entry way was dirty. Worst yet I left for the graduation and NO ONE came to clean my room. When I asked the front desk he said they was going to try later. Later never can

Accomondations The beds didn't have comforters on them

I didn't stay there! I wasn't happy with the condition of the room It smelled of bad and the bedding didn't look fresh

That it was quiet. That our room smelled like cigarettes.

Run down.

Bed was comfortable and clean’ Upon entering the room, it was noted that the 2 washcloths were on the floor in front of the toilet. The front desk staff was notified and we were given clean washcloths.

I called desk ( w/ MY PHONE ) and was on hold for 22 mins, I just hung up. 2) Phone in room didn’t work. 3) During Mothers Weekend these hotels price gouge ( double price rooms), and I’m not a mother of a college student. So, I paid $427 for a BASIC ROOM & LESS than basic breakfast… and OMG !!! All they had was powder like scrambled eggs, biscuits and gravy, and WATERED down O.J. During regular PAY stays they’ve had good breakfasts that included sausage,bacon. I went to discuss w/ front desk and he was SLEEP! I was so appalled, I forgot to take pic of breakfast :(

Nothing will not be back. Public Bathrooms not clean. Room was not up to par. Got a kitchenette no pots, pans, utensils no dish soap. No trash can this should have been equipped with everything. Bed had no spread. Dingy

Price, location Looks worn, needs remodeling

I loved that the room was spacious.. The bathroom wasn't clean . There were Mold in the bathroom. Dust all on the vents. I'm an asthmatic . For the price I expect cleanliness.

The room was clean and the pool was very relaxing

This hotel was great for the price. The room was very large with a kitchen and sitting room. The outside needed a little spiffing up but for the most part it was great! There is a small bar in the lobby with a few gimbaling machines. The bar was out of ice while we were there, but it was a nice little area to end the evening.

on arrival I waited in a long line of angry people to check in. everyone was being told they did not have rooms booked. after waiting a 1.5 hours in line at 10:00pm I left found another hotel for the night. I returned the next morning and they told me I had a room booked for that previous evening but they couldn't give it to me until that afternoon. I did finally get a room, but it was a total hassle and I would never stay there again. I will also not be using Booking.com again either.