Hilton Garden Inn Valdosta

When the name Hilton is attached to a hotel, one expects a certain level of professionalism and customer service. This was not the case at Hilton Garden Inn Valdosta. The room was not very clean - stains on the furniture and the room felt damp. The AC in the main lobby/bar area was broken and it was extremely hot and stuffy down there - we could not even enjoy a beverage down there. At this point, we did not say anything as the staff seemed friendly, apologetic, and trying their best. However, it really got bad when we ordered in-room dining. First, when I called the front desk, I was placed on hold for a very long time. So I went down and ordered in person - even writing my order down myself. Staff told me I should expect the order in my room in about 15 minutes. We received the food an hour later. The young man that delivered did apologize for the wait. The food was a joke and not as described on the menu. The flat breads were cold, no flavor, and wet. The primavera was horrible - extremely salty, frozen veggies, and weird chicken chunks. When we spoke with the manager to relay the inadequacies, she became defensive and rude. She also stated that there was nothing she could do about the room as we booked through a third party but was only authorized to give 50% off the food total. When we checked out the next morning, the manager would not give the 50% food discount, was rude, and defensive again. Do not stay at this hotel.

The staff was great but the rooms need renovation. Carpets are in need of replacing in the rooms and the hallways

Location was good Room had a smell to it

We loved the on sidebar and restaurant. After a day of driving, it was a welcome site.

Very friendly staff

Meet a Lady in the elevator who is bringing up a fan because her air-conditioning wasn’t working in the room. She said this is the worst place she’s ever stayed.

Lauren and Davina are amazing. The staff was great.The hotel was clean. They were very attentive and I would stay there a million times again. If you’re thinking about booking,stop thinking and secure your room. I was there for a mom and daughter trip and they made it very special. Thank you again

Nice and clean

Old and squeaky And having to pay for a water bottle in the room was in poor taste Thankfully we brought our own

The staff was very friendly, the food was very good from the bar. It was not clean. The floors were dirty, elevator floor was dirty, carpet was absolutely filthy on the second floor. Our room smelled pretty bad, I lit a candle and we sprayed Lysol in the bathroom. The hotel definitely needs renovation.

We made a reservation through hotels. Com. Since it was a reputable business I did not buy travel insurance. When we arrived at the hotel, the desk clerk could not find a reservation. I showed her the hotels.com confirmation on my phone and the payment already made. She refused to give us a room. She offered a room if we paid for it in addition to the payment I had made online. After some tense challenges concerning the room we found a hotel elsewhere for the night. Because of the Baymont fiasco, this hotel’s fiasco, and the cost of the third hotel, the night was very costly. I recommend Hilton Garden Inn in general but I advise anyone to avoid the property in Valdosta, Georgia

Hotel not updated, had moldy smell throughout hotel. Had to wait quite awhile to check in. When I called I was told it was not check in yet. I didn’t need a room yet I just wanted to check I .

Laura at the bar was exceptional.

Great!

Breakfast was great and the attendant, Davina, was outstanding! Southern hospitality and a delight!

N/a Nothing