DoubleTree by Hilton Hotel Vancouver

Location Construction was still ongoing.

I wasn't informed of construction prior to booking. There was pink and black mold in the bathroom. The towel hanger was falling off the wall. The toilet seat wasn't attached correctly so it was off. Pink stain on the bed sheets so I didn't sleep in the bed, on top with my own blanket & pillow. Rusty stain on a bath towel. The shower head sparyed water everywhere but on my body, showering was a challenge. You could see through the crack in the door frame all the way around the door. The outside entry had a large hole so it wasn't secured. The elevator was so awful and looked like a old service elevator with stains on the floor and sounded like it was off the chain so we walked up and down the 3 flights of stairs. There were buckets full of water and sponges on every level in the stairwell (gross). Breakfast for a fee was served in the dusty construction hallway in the lobby. We were told there wasn't parking for our vehicle size and we could park at the restaurant next door. Staff just wanted to explain and told me to contact Expedia. It was horrible. Best thing about it was the Applebee's happy hour across the parking lot.

Very good

We didn't have breakfast there, so I don't know. When they cleaned the room, they didn't clean the shower. They also didn't empty the wastebasket/recycling bin.

Restaurant was non existing and there was no business center. the lobby was under repair.

The staff were wonderful. Everyone we encountered were kind and helpful. Our room was clean and comfortable. This location is currently under construction. To be fair, I was informed after booking and also upon check-in that active construction was underway. They lobby, and hallways all showed signs of work in progress, and the parking lot was nearly full due to many spaces being occupied by construction trailers.

The room was beautifully setup with great seating and working spaces. The bathroom and shower was a tiny bit smaller than hoped. However the trade off with room space was worth it. It would've been nice to have a slightly wider shower with a seat to give it a more luxurious feel. Having the sink outside the shower/toilet saves on space for a 2nd sink area, but it is a bit hygienically compromising. But it's easy to turn the shower on and rinse your hands somewhat, although the shower soap is opposite the nozzle so really washing your hands would require having to step in the shower, get shower soap, step out, then turn the water on with a wrist or elbow. We had a nice stay overall. Great staff too. We didn't dn't take advantage of the breakfast buffet but it looked and smelled great. They also have a bar in the evening on the lobby. Food and shopping is walking distance but a car is recommended due to lack of sidewalks on the busy main thoroughfare. We'd stay there again especially once the renovation is complete. Highly recommended. Great job Hilton!

The place is old and dirty. However they are in the middle of renovations, so maybe it when it’s finished it will be up to par. As of now it’s a dump.

It was under construction, so hard to give a fair review.

Conner is a top notch customer service agent he knows his job and is helpful to his customers very friendly and professional

Staff were cordial and helpful. Construction mess

Construction mess

Very good

Room and staff were excellent. The hotel is undergoing renovation, so there is a bit of construction mess. However, it never inhibited movement or services.

Helpful staff, we had a late flight arrival from weather delays and made sure the reservation was held for us after hours.

The hotel is under renovations. Didn’t get to explore the hotel much as we were just there for 1 night. The ac was quick to pickup and much better than we’ve experienced. The room we got, 2 beds plus king, was very roomy and nicely updated. Located in a nice and safe location.

Close to where i needed to be. They are in a total remodel so everything was not perfect, but it worked. Parking is limited and had to fine because of construction, that was the biggest problem

They were undergoing renovations at the time of our stay, rooms were fantastic and staff was friendly and helpful!

No comment

There was not complimentary breakfast