The Westin DC Downtown

Location and friendly staff.

Huge room great location and friendly staff

I understand that $600/night is standard fare for a hotel in downtown DC. I don’t accept that I am charged a mandatory fee of $40 “destination fee”. I will screen my future stays carefully to avoid such ridiculous charges .

Great hotel, well positioned, stuff is very helpful, breakfast is a little expensive, other than that 5 stars!

Good location clean and attentive

Room was clean and well kept. The bar serves amazing drinks and the front desk was so helpful and quick for checkin. The breakfast was great. You can decide to get a dish or buffet style. Everything tastes great. Starbucks being right in the lobby also was a life saver and you can use the app to mobile order so when you walk downstairs you can grab and go. Everything is about a 15 minute walk and there are restaurants all around.

Location was great because it was near where we needed to go. All staff were very friendly. Beds were comfortable. Had a nice view. Bathroom shower was great. Did not hear noise from other rooms. Amenities in lobby were great and convenient. Retrieving car from Valet was quick and easy with text messaging system. Loved that you need your room key to get on elevator. There wasn’t anything that I didn’t like.

Clean room, great staff, great location

Excellent staff all over! Great breakfast and lobby area. Feels like a mini resort. Love the complementary tin water bottles. Spacious and quiet room! Super convenient location in downtown DC within close proximity to everything!! I will definitely be returning!

Clean room.

Great location, excellent service, and clean facilities. My new go-to for DC!

I like everything about this hotel. It was convenient to get around everywhere. There are a lot of shopping that museums. It’s a great location. I always stay at this hotel because it’s have amazing customer service.

Perfect Location, staff, amenities. Loved it

Very Beautiful Property!

My stay from June 4-8 was comfortable, but the billing experience was extremely disappointing. My reservation was prepaid in full through Expedia, and I provided proof of payment to hotel staff. Despite this, I received a late-night notice on June 7 that I was being charged for an additional night due to a reservation system error between Expedia and the hotel. I was assured the issue was resolved, yet I was asked to pay again at checkout and later found additional charges of $430.94 on my credit card. I am also still awaiting the release of the $300 incidental hold. While the accommodations were good, the repeated billing errors, lack of internal communication, and ongoing refund issues significantly impacted my experience.

Great location. Great gym facilities- but pricey.

Clean room. Staff was professional and courteous.

I was disappointed with the WiFi service. They mention enhanced WiFi for guests with destination fee, however when I tried to use it, I landed on a page asking to pay $12 per day. But somehow internet connected day1 and 2, and wouldn’t connect the 2nd night. I was on a work trip and this was very inconvenient. Staff is great and if it hadn’t been too late at night, they may have helped resolve the internet issue.

Good location. Staff was accommodating and extremely helpful and friendly. Room wasn't the cleanest.

Wonderful stay. Clean, helpful staff, really top tier.