Holiday Inn Houston Webster by IHG

Even though when i booked it has breakfast included.what the need to say is breakfast included for $13 a person.5th floor had a bad musty smell which i think they had a water issue in one of the rooms.Over all it was a OK stay.

Very calm and peaceful environment. Staff give me all the information ahead of time and didn’t feel bothering at all.

Will no be coming back. The room was ok. There was only 1 lamp in the room. There was a light in the bathroom and above the entry door but only 1 lamp. The room was quite dark. If both folks would like to read in bed, that wasn’t going to happen. The was a desk but not lamp or floor lamp. Poor planning. The drapes were stained and torn. There was no toilet paper holder. Just the roll on a shelf near the toilet. Not very clean as you you pick up the tool to get paper and then put it down to wipe your butt. Then pick it up again for more paper-always touching the cardboard roll. I’m not sure what kind of turds and all the previous person touched the cardboard roll that were on his/her hand. A/C was very loud and barely kept the room cool. There was a loud water swooshing for several minutes each time it turned on. Hard to sleep with all the noise and high humidity in the room. Everything felt damp.

The rooms very clean, good clean smell throughout the premise. Madison, manager provides excellent customer service does everything to accommodate customer.

Everything good

Property was clean. They were in the middle of doing renovations. There was paint on the wall in the bathroom. But no problem with our stay.

My room smelled like cat urine

Breakfast was good. Washing machines kept taking money and the app feature didn't work all the time . Rooms were nice but mine had a slight odor even though it was obvious they cleaned. Hotel is under construction as well and they made people move vehicles at one point. Good stay though

Unknown, Did not participate

Property is clean and well maintained

So, let me say I know this property is being renovated and it looks great so far, but the noise level is too loud, too early too loud in the evening as they are working. I like the upgrades, please adjust noise levels so they arent working when people are resting.

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This hotel is under renovation. The first room they gave us had a dumpster in the living area, the door was missing off the bathroom and the flooring was ripped out. The second room they gave us had a king bed and the pull out sofa mattress was old and the coils were sticking out. The room also smelled like old cigarettes. The staff was friendly enough and gave us free breakfast vouchers but would not recommend staying at this hotel.

Clean but musty, stale odor throughout building. Some remodeling had been completed. Bathtub had many chips in the white porcelain. Carpet was worn in hallways.

It was great but our air conditioner did not work and we were hot all night. The receptionist tried to help, he brought us a fan but it just wasn’t a pleasant experience.

Came in they gave me a room that someone else was already in. Got new key all the way in 5th floor. Keys don’t work had to go down twice. The room smelled like mold and mildew the bathroom had a foul smell. The worker was very helpful. This is not a knock on any employee. Just a disappointing stay. And I always stay IHG

The room had a musty smell, and the door key wouldn’t work when we tried to enter from the back parking area. Additionally, the hallways did not have air conditioning at the beginning of our stay. If we hadn’t been trying to find affordable hotels, we wouldn’t have chosen to come here.

Overall, it was good. But the hotel is older and room did not have enough light.

Great property!!! Will definitely be back!!

Excellent place to stay