Platinum Inn & Suites Webster

We just needed a place for the night while traveling and it was excellent. Bed we good, water pressure was great! There’s no calling fans so the air circulation was bad but it was a very normal hotel. Nothing fancy but definitely works for a quick in and out.

I stayed at this hotel for four days, and unfortunately my experience was very disappointing. There were bugs in my room that were constantly flying around, landing on my food, and even flying in my face. The room also had a strong, unpleasant odor throughout my stay. I reported the issues, but I was not properly accommodated or offered a satisfactory solution. I expected a much cleaner room and better customer service. I would not stay here again based on this experience.

Great staff.

The pool was useable but not hot tub. Room was clean and cold but toilet set was so wobbly and almost falling off that was not good.

Parking was easy rooms clean and ac cold

Clean room, great staff, available parking, functioning air conditioning, hot showering, acceptable breakfast, great area, WONDERFUL STAY……Definitely a place I would return too if I travel back to Webster

Lady taking our registration at the desk asked for my ID and credit card without any eye contact and no smile on her face. The breakfast hours were from 7-9 am. We got there at 8:30 one morning and there was very little left out and they didn’t bother to replenish it. We were there only for 4 nights and my husband had to go to the front desk 3 of those evenings to get both card’s demagnetized. The last night he did it, the evening desk clerk was very nice and was getting ready to do the remagnetization of cards, when the owner came out of his office very irate and was telling my husband that it was our fault. That we had passed somewhere that it demagnetized them and even showed him a scratch on one of the cards. My husband told him one of the cards never left the paper case it came in. The owner turned his back to him and waved his hand as to say we were bothering him and to go away. Needless to say we will not be staying there again the next time we go to Houston.

Omg the dirtiest place ever they tried to give us a room that smelled like mold and you can see the room leaked before then offered another room that smell sour with huge lumps in the bed and all they offered was air fresheners , the girl at the front desk had a nasty attitude from the second I approached the desk including the owners b/c I refuse to sleep with mold with my kids … they told us at 7:15pm we had to decided if we wanted a refund by 8pm (she called and left me a voicemail saying that ) then knocked on the door 5 minutes later saying the manger said we had to exit immediately and refused for the manger to come to the room and talk to us then when we got to the desk the manager and owner denied saying that (which was a lie) and the owner which was a man was very very sassy and they refused to give me any type of print out to get a refund hotels.com had to call them to verify :.. there was bugs .. this should be classified as a motel not a hotel

At check-in, they assigned us room 321. We walked in to drop off our bags and immediately noticed the room occupied with someone else’s personal items. Luckily they were not in the room or it could have gone Very bad for us! Scary! We were assigned another room. Bed sheets did not smell clean/refreshly washed. The Indian man (manager) was short with me and said he would not offer us a discount only à full refund to stay somewhere else. Rude. Needs customer skill training. Hot tub was not working.

The first room was dirty and the second room had blood on the comforter

Awesome thanks!

It was not great amenity

It was great

Terrible

Hotel smell very well when u first walk in the room had a lil nasty smell to it the staff was very nice!!! The breakfast could use some work but over all will definitely stay there again!!

Disgusting

This place was disgusting, do not stay here.

Overall good stay, besides to toilet being really loud and drippy faucet.

As always, clean rooms, friendly staff, ample parking. Great place for a staycation getaway.

Breakfast was good and the staff was kind and efficient, but the room was very musty and wet. I had concerns of mold...