Hilton Garden Inn Houston/Clear Lake NASA

Inexperienced check in person along with the elevator button being out. Also, there was a hair in the shower.

Awesome...enough said!

The room was spotless!

Check-in and check-out were smooth. I was confused about breakfast; staff made it sound like it was included but that was not the case. Property was clean, both the room and shared spaces. There was a sign to notify staff for elevator use going up. They were always present and timely about opening the elevator doors.

Breakfast experience was horrible. One of the employee was out of control and started shouting to the customers. There was lot of confusion, luckily other employees jumped in and tried to control the situation. But needs lot of improvement to give positive and best experience to the customers.

Elevator call button was broken and a bell had to be rung everytime we needed to go up to our room for staff to run and push some “secret” call button. We were told it’s been weeks, if not months, like this. I was there for business and the computer and printer were gone/broken. It did not list this when I booked and I was told by staff it has not worked in over a year of their employment there. Ridiculous! I had to drive around town to print work documents I needed. The trash outside the entrance was overflowing all over the ground. I would not stay here again. Plenty of better maintained hotels right down the road.

Loved the stayed, family with kids only there for the night, very clean hotel and rooms. LOVED the breakfast, not free but very reasonsbly priced. Loved the bar not many hotels have bars anymore.

Great stay

The staff was nice

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Thank you, clean, nice staff.

Clean property. No blankets in room and only coffee set up for two when reservation was for 4.

The room was clean, bed was very comfortable, and it was quiet.

Exceptional

Perfect play to stay if you travel to Galveston for a cruise. 5 mins away you find restaurants or shops.

Only issue was the elevator was in rough running conditions! After my son and I got off it was still attempting to go down!

The location and the breakfast was great. The Customer Service was very polite and greeted us with a genuine smile. There wasn't anything I didn't like.

Great location for where we needed to be, lots of choices around for food, friendly staff, clean and bright spaces

Superb

Only complaint I have is the water pressure in shower was poor and the water not hot enough…and I don’t care for the barn door for the bathroom