SureStay Hotel by Best Western Wenatchee

Nice place to stay. Staffs members very nice and helpful.

Not sure what to say! The price was great! Staff was friendly but didn’t get our room cleaned the whole time we were there and staff didn’t seem excited about getting what you need. Room was clean but felt it could have been cleaner. Shampoo and soap would have been nice to have without asking. In the past the pool area was always kept up nice & clean. That was lacking as well. The grounds were not kept up like they used to as well. The pool is what brought us back but unless that hotel has some major changes we have no plans to return. Not sure but it appeared maybe there were some live ins. Hotel definitely needs a renovation. It’s pretty ghetto right now. Which was disappointing cuz we always enjoyed staying here.

The room was nice but not very clean. We had to clean the desk chair by the way it was stained who knows what was done on it. All the tabletops and nightstands were filthy and had water marks from glasses from the prior visitors. Soap and shampoo pumps ran out, and we were only there for two days. We have stayed there before it has been much better but this time not so good.

Someone upstairs sounding like he was moving furniture. Up at 3 am too. The room was clean and the breakfast was good.

I thought a coffee pot would be includedbin the room. There was not. But it didn't cause any issues for us.

Great

My stay at Surestay was overall very good. The outdoor pool was very nice. Their outdoor hot tub jets don't work, so it just bubbles but it was still a very nice amenity. The only negative thing was that I had to "dispose" of a couple bugs in the bathroom, but it wasn't unclean, I think they just need to spray around the rooms. Also I had a poolside room, which I thought meant I could go right out to the pool from my sliding door and patio, but you cannot because there is a fence around the patio you cannot open. You have to go to through other doors in the hotel to get to the pool. These poolside rooms cost more, but I didn't see the reason for the uptick in cost....

Room not clean, out of soap, old, need update!

Hotel was very dirty

Great experience to stay there .

The location was great. My favorite part was finding a network of bike/walking trails right outside the parking lot. The bed had a bit of a "sink hole" in the middle and we've had better pillows. There was no coffee maker in the room and the curtains do not block out the light in the morning.

We need realistic expectations, yes this is a dated hotel. That being said, staff was extremely warm and friendly, the beds were comfy, the pillows were squishy, the room was spotless, no weird smells, can open door and let the fresh breeze blow in, shower pressure is great, and the hotel was quiet both nights I stayed on a weekend. It’s a safe place to stay and the room price is fantastic. Worth the couple bucks extra for the pool view upgrade. My new go to hotel in East Wenatchee.

nice room. shampoo and body wash were empty in the shower. staff was friendly at check in and when i locked myself out of my room….. but the lady in the morning was not super friendly and a little rude about the things that were empty at breakfast (like the waffle batter and the sausage) pool and hot tub were nice, wished i had brought a swimming suit. the surrounding parkinglot had super dry grass and lots of weeds, broken sprinklers. i’d stay there again. not super expensive, can’t have any company after 10pm. pet friendly

Nice location

Missed not having coffee or tea in the room. Had to dress & go to the lobby.

Front desk service is great

excellent

Comfortable, great location, great staff! Doors slam loudly.

I liked location The smell of the room, and dog poop in the room

Waited about 15 minutes for someone to come to the front desk to check me in. He was perfectly nice but seemed confused I was there. Breakfast left much to be desired. I think the room was clean? Hard to tell cause it was pretty dated and worn down. I don’t feel unsafe, but it wasn’t the best experience.