Five Star Inn West Covina

Peaceful

ROOM 107…NO AC ,NO TV ,ROOM SMELL LIKE SMOKE AND WE ALWAYS GET NON SMOKING ROOMS ,NO ICE MACHINE ,NO internet!! We spoke to management and they agreed to refund one room but I will never stay at this location ever again both rooms were horrible !!need a refund asap !

Upon arrival notice bathroom hadn’t been cleaned. There was dried urine drops spills over toilet, dirty showers with hairs on all walls, floors not vacuumed or mop. Requested room service for cleaning and they never came to clean. Will never recommend for this hotel. I call hotels.com customer service got no help from them either. Because I was recording when I went to the office to request service.

Rude staff only thing new about the rooms is the tv and you can’t watch anything they don’t even have basic cable and their prices are outrageous. The new remodeled rooms are not available for anyone who shows up to the property. They’re all for online reservations only.

First off had to have 100$ cash deposit which is not mentioned on the sight and I don’t carry cash so had to use their atm that charged 5$. Then got in the room it stunk like cigarettes in a non smoking room the ac worked but was literally falling apart the tv did not work and the shower/bath faucet leaked so I listened to that all night. Door wouldn’t shut all the way so light and noise came through. I would not have stayed there if it wasn’t late and was tired and didn’t want to look for another place to stay. Will not recommend this place to anyone not even a homeless person it was horrible

When I went to checkout no one Was available via phone or in person. It took over 20 mins to check out and get cash $100 deposit back for multiple people waiting.

We checked in Friday night after a long shift of work everything was going ok until my wife was ma

Not bad for sleep in

Nice

Properties like this don’t update their amenities! They have a spa but it does not work! So it’s just to get you there! Solid have been refunded my money! Property does not look at good as pictures.

Parking was ok. This place was dirty, they have a pool and hot tub but niether worked. In case you miss it on the website, they want to hold $100 CASH until you check out.

The room had dead roaches in the fridge. There was hair in the tub and a hole in the ceiling leaking water into our room. They moved us to a different room. There was bullet holes in the window still had live roaches and no hot water.

the first I was given smelled like urine and

Walls and baseboard were really dirty

Easy parking

duty

Bathroom is in bad shape

.It was the wrost experience I have had. This place should be shut down.

Yes

Families are just content they had a place to sleep for the night.