Hilton Garden Inn Des Moines West

Loved this hotel! Would definitely stay here again!

Nice spot, clean room. Hallway was a bit loud and doors shut loudly.

After we got into our second room due to tv remote not working room was fine. Bed was too soft and saggy for our liking but to each his own. Our tv was mysteriously changing Chanel’s on its own. Our thought was that we were catching the signal of the room next to ours.

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Very clean room . Staff up to date and happy 😃 and very helpful . Dinner food and breakfast was great again good again to have real food and room service for a change . My new wife and I was celebrating our first anniversary very special to her , Thank you. I stayed in a lot of Hilton hotels this one I will rate very great 5 star place to stay at . Again our is coming a close but I will say again from the bottom of my heart ❤️ Thanks for all you. God Bless, Kevin & Susan Gatlin Room 348.

Quiet, comfortable, and convenient. My stay was awesome!

Hot tub was nice

The man at the desk at check in had a somewhat of an attitude. My wife asked the man to pass on to housekeeping to do a partial cleaning of our room. He failed to pass it on to housekeeping and nothing got done to our room. The man should lose his job because I paid good money to stay there. NO MORE.

Staff provided no information and were very stand-offish/almost rude. One of the elevators had no lights and busted out signals and other areas. It just didn’t feel safe. The food was good, the wait staff was very night, the place was clean and the pool and hot tub were great. Even had a kids pool.

Water pressure was very low on second floor.

Food in restaurant wasn’t that good considering what Hotel we were at. Not a good value.

Location Food in restaurant wasn’t that good considering what Hotel we were at. Not a good value.

Location is ok. Not very informative at check inn 😕, rooms ok

It was a very comfortable hotel and everyone was welcoming. It was great having the smash park in walking distance for meet ups with family and friends. Lots of things to do for all ages!

No comment

First I always want the room to be clean and the entire building and grounds were very clean. Next is the comfort of the bed. The bedding and mattress were very comfortable. The only thing was it would have been nice to have an extra blanket in the room. Staff was friendly and helpful. I would stay again.

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This property is 10+ years old and the furniture in the common areas and in the rooms seems to be original. They don't really need an upgrade as it did serve the purpose as intended but it was worn out and should be replaced.