InTown Suites Extended Stay West Palm Beach FL

AC has a very high noise

Location Cockroaches everywhere,

n/a Dryer and washing available for guests.

At check-in, we were informed that because we had a service dog, we were required to stay in a specific room designated for guests with dogs. This practice raises serious concerns regarding compliance with the Americans with Disabilities Act. Service animals are not classified as pets, and restricting guests to certain rooms on this basis is inappropriate and potentially discriminatory. Additionally, the room presented ongoing sanitation issues. We encountered well over a dozen roaches during our stay, despite maintaining a clean environment with no food debris. This indicates a larger pest control issue that was not properly addressed and made the room unsuitable for occupancy. Furthermore, the condition of the property does not align with the images and representations provided online. The advertising is misleading and does not accurately reflect the actual state of the accommodations.Given the length of our stay and the conditions we were required to endure, this experience fell significantly below any reasonable standard of hospitality.

Know when you check in that there is no luggage rack to transport your items to an extended stay property. The sign right outside of the property says " fully furnished". There is a stove, microwave and refrigerator. There are no coffee pot, dishes, cups, glasses, pots, pans, utensils or hangers. There are 2 towels and one roll of toilet paper that will not be replaced for your stay. There is only one small bar of soap for the bathroom sink. Bring everything. That being said, this is clearly not meant to be a vacation rental. It is residential. There are many families living there full time. The school bus stops in the parking lot to bring and return the children residents to school. For this, I believe, they are supplying a great service to the community. After speaking with the friendly folks that live there, I learned that the property used to be inhabited by some of the most unsavory folks of our population. Positive changes have been made to make it a safe affordable living situation. I applaud that. I will choose a different property next year but wish them success in the service they are providing to the residents that live there.

The front desk clerk ashton refused to refund deposit and refund money after early check out! I am furious and will never recommend staying there to my worst enemy.

I didn't even stay 12hrs and they charged me for the entire booking of a month and have yet to refund me. They are not user friendly.

The biggest problem was the presence of roaches in the room. Seeing multiple insects crawling around made it impossible to feel comfortable or safe, and it raised serious concerns about hygiene standards. This alone made the stay extremely unpleasant. The “General Manager” Charles was extremely rude! We booked a stay for a week coming in from out of town and were concerned about arriving close to closing office hours so we contacted the office with concerns to weigh our options. Charles dismissed us as if we were nothing, then when asked his name he became snappy. Additionally, there were groups of people hanging around outside the property at all hours, which made the environment feel unsafe and unwelcoming. Overall, I would not recommend staying here. Between the cleanliness issues, poor customer service, and uncomfortable atmosphere, this was easily one of the worst hotel experiences I’ve had! Pictures are falsely advertised for the property.

Location The manager was very rude and disrespectful.

My booking started on March 13, 2026. I got to the hotel a little after 8PM, front desk was locked at 7PM. I called the number on the door as directed and the man who answered said he couldn't help, I had to return for check-in 11 AM on March 14, 2026. That instruction wasn't given when I made the booking. Conveniently when I pointed it out to the General Manager, the information changed on Expedia to say check-in ends at 7PM. Imagine being left stranded as an international traveller because the hotel you booked didn't leave clear instructions on their check -in policy. Thank God, I had alternative options for the night. When I checked in on March 14, 2026, I was told I was a no show, not true! So, my original reservation was cancelled and my 10days stay, changed to 7 days.....I stayed until the Monday, when I was told by Charles to check out because they didn't have a room to replace the defective one I was placed in...I was only refunded 3days. This Hotel not recommended, it is not suitable for guests. Zero Star!

Great It didnt have a stove lol

Not really, but housekeeping and the manager moved quickly to fix the problem The property is much improved from what it used to be and the staff was friendly.

Kind of close to my gym Rhee staff was rude. They kept all my property that I left there and won’t give it back

THE ROOM WAS FINE NO COMPLAINTS I GAVE IT A 1 STAR REVIEW BECAUSE THE GENERAL MANGER Charles Smith WAS RUDE AND VERY DISRESPECTFUL AND VIOLATED MY RIGHTS TO HAVING MY SERVICE DOG.

The place is not bad they tried upgrading the rooms which was OK however, there is no cart to be able to bring up your belongings so you have to carry them all the way through the hotel to your room.

Nothing My ac leaked no extra towel or blanket u have to wash everything yourself

You can tell it is an old building. Everything worked fine. Could use a closet, no where to hang clothes.

My reservation was not honored.

The staff was amazing except for the manager who was rude, nasty and not accommodating. The room was nice, great size for 1 or 2 people. There were roaches in the room and the toilet wasn't clean upon check in.

The staff was amazing except for the manager who was rude, not accommodating and nasty. The toilet was not cleaned when I checked in. There was roaches in the room and not all of the washer and dryer worked properly.