Extended Stay America Select Suites Chicago Westmont Oak Brook

Disappointing

Skip booking.

Room and hotel was very clean. The bed was very comfortable. I use to stay at these types of hotels for the ease of the kitchens, but over the years, they have taken away the dishes. Now you have to either bring your own, or purchase them from the front desk.

It’s okay room and one thing is problem tub drain water is slow down , some peel paint , need fresh paint and bed is hard and lousy flat pillow

Exceptional

Quiet and mostly clean. didn’t like using the same towel for three days.

Hdhej

Exceptional

Not clean and the shower and air conditioning not working

Once we walked in we noticed the smell of the hotel very bad. But the worst was the room. The sheets were stained, the tub was stained and the shelf in the bathroom and in the room were broken just hanging from one side. One of the dressers had a missing drawer. I won’t be coming back or staying again

First at arriving I was told dishes would have to be purchased . That was upsetting , $60 for 1 small saucer, 1 small pot , 1 cup, 1 fork , 1 spoon, 1 dinner knife , 1 spatula, 1 cooking spoon , and can opener . That’s simply goes against their motto. Also in the middle of the night I get locked out of my room ! Front desk is only certain hours . The shower-head was broke and water leaking all over the floor !

I went to Walmart to buy cleaning supplies to clean my room. It’s like they wiped down everything.

The TV wasn’t working and bedroom bed was small as hell . Power went out no room service or housekeeping come clean the room wow we was there. Quality of the room

Staff at counter was very Pleasent upon arrival. However, when I got to my room there were holes in the bathroom door, wet towels in the bathroom, floor throughout was dirty and bugs in the dresser I checked out immediately. Requested a refund the room looked very dirty and not well kept. Explained this to front desk as well .

it was clean and suitable for a one night stay

Cockroaches!!!!!! I went to the desk to let them know and there was no reaction - they clearly know this is a problem! I was able to check out early and get a partial refund through Expedia.

Hotel was terrible tv didn’t work , wasn’t clean waited over 45 mins to be checked in. Room door was hard to open. I would not recommend this hotel to anybody.

I didn’t stay at the property, but they charged me anyways

This was the worse experience I ever had I don’t know how they operate my key card didn’t operate I was locked out my room two days in a row and the help line didn’t help they kept lying saying someone would come help they came until the concierges work time so I will never stay at this hotel again

Disappointing