MainStay Suites Northbrook Wheeling

My flight was delayed and I came to the property. They canceled my room and gave it to someone else didn’t have anywhere to stay. Didn’t accommodate me or anything while I was standing in the lobby floor was dirty. There were stains on the counter as I walked in, they have possums running around the property as well as rabbits and rats outside where I had to wait until I found another place to stay talk to management they did nothing said as their policy. If you don’t check in on time, they give their room away and charge you the full fee so they get double payment for the same room if you don’t check in on time, even if your flight is delayed or something.

Beautiful rooms. Excellent service. Unbelievable customer service. Available 24/7. Very wonderful! Nothing

Room was clean. Bed was comfortable. Location was good. The toilet made noise so I had to close the door to sleep. Shower had a stain, floor needed some grout. The hallways were very dirty.

They were very accommodating checking in then found out microwave wasn’t wrkn & was told they’d ck on it then found out maintenance guy was on vacay then ended up after sev days they actually went out & bought a sm temporary microwave for me to use bc he was on vacation for my entire 11 days. I greatly appreciated them going above & beyond! Kudos to the staff for taking care of an important issue! Would def recommend this place & it was very quiet for all the business they had.

Room was a great price and pretty clean. Bit of a smell to the whole place but worth it for the price

Yes

Not much. The bed was comfortable enough. Smells very bad. The hallway carpet is filthy, the hallway smells like a mixture of stale cigarette smoke and pot. The bathroom smelled like urine. Couldn’t sit in the upholstered chair because it smelled like cigarette smoke. We opened the window to air out the sleeping area.

Roaches

It was conveniently located for why I was in Wheeling. I liked that the bedroom had a door There were cockroaches in the hotel room, drug deals going down, and I found a bag of illegal substances dropped in the hallway (that ruined someone's night). I wish I was joking but I have pictures. There were holes in both closet doors, the last guests left over food was still in the microwave and a partially smoked cigarette resting on a light fixture. If there weren't cockroaches or the fear of catching a stray bullet, it would have been a perfect weekend.

Every night cigarette smoke filled my bathroom I couldn't take bath the smell was so thick it made my clothes smell so disappointed had to attend naval graduation with smelly clothes

Our first impression was when we got out the car there was a strong marijuana smell, but at least it was in the parking lot. I entered the building and there was no one behind the desk. I stood there for 10 minutes and after loudly saying "is there anyone here?" a guest walked by and picked up a white telephone and told someone that I was there to check in. After finally checking we were walking toward our room we noticed the strong marijuana smell again. This is an extended stay hotel, and we noticed that in the room there was no coffeemaker and there were no chairs. If you're going to be there for an extended period, you'll be sitting on your bed. I told the young lady behind the desk that there wasn't a coffeemaker, and she said that they have coffee in the morning in the lobby. There were plenty of coffee pads but no maker. Also, there was a desk to work at, in the room, but no office chair. The next morning, we were hit with another blast of marijuana smell while in our room. Obviously, people staying there are smoking pot in the hotel. Also, the hallway walls looked dirty and the carpet needed vacuuming. The plusses were that the bathroom was very nice and clean and the price was right. We were there for two nights.

It was good

Close to my location The smells in the hallways were my only issues mainly. There's a musty tangy smell walking pass the desk down the hallway. But I did see staff cleaning.

This is so much better than woodspings or extended stays.

Matress broken, I tried to call using that phone on the table to report it, phone not working, I was on third floor, all third floor with strong smell to cannabis (and the hotel is smoke free)

I would have rather stayed in my car!!

Other than that it was clean and silent. Thanks

It was alright. Nothing really felt particularly clean. Towels and sheets all had stains and hairs on them, and some of the rooms smelled like cigarettes. Definitely not the worst but I’d try to find something cleaner next time

Rude from begining Check out is 11 am they Knocking to door till 7:30 am

clean and neat