Holiday Inn Express & Suites Wichita Falls by IHG

Good Breakfast Lobby air conditioning broken. Seems to be a problem with Holiday Inn Express

Breakfast was good but it was the same items on both mornings of my stay.

They had a plumbing pipe in the room that was not capped so it had a sewerage smell

Breakfast was good! Room was clean, beds were comfy. Nice location - felt safe. Staff was very friendly

Very good

Reserved a two bed, handicap accessible room with roll-in shower. Paid and had confirmation number. Drove 12 hours to hotel, got room key, it was a king bed NOT handicap accessible room for three travelers. Went back to front desk, showed her ( referring as “her” because she never said her name or have a name badge) my reservation, she told me the day shift had changed my room and “ should” have called me. Showed her my phone where I had never received a call. Explained I needed what I had reserved, she said she’d cancel my reservation for free. I asked her where in the hell she expected us to go at 10 pm. Explained I would take two rooms to accommodate us, one being handicap. Said there was nothing she could do they were sold out. Ask for a rollaway ( which still didn’t address the handicap issue). First I was told they didn’t have one, then she retrieved something from the 70’s. Springs showing thru but we made it work for our grandchild. She said she would leave a message for the manager this morning. Nothing was addressed this morning. Apology needed from hotel and refund for a room I paid extra for. Not accommodating handicap accessible reservations should NEVER be allowed

Wish every room had a freezer In ridge. This one did not.

There was no ice machine on my floor, so I had to go upstairs to get ice! the TV was messed up the whole time it was on, but it would skip like it was a digital mess up and even after turning it off and on and going down to the front desk, it never was fixed all night long so it made watching TV impossible

Staff was very friendly, helpful and accommodating. Property in a renovation process otherwise good.

No biscuits and gravy ... was sort of looking forward to them! All was great, except I wanted to get caught up on all the flooding that I might encounter. The internet was causing the streaming services to constantly clip. I could not follow the weather or entertainment t.v. during my stay. It defeated my purpose of stopping.

TV, hot tub, gym equipment all were not working. AC in gym also didn’t work. It seemed there was no maintained being done. The whole pool deck was dirty. The breakfast was good. The shower was warm but not hot. The people were friendly. The view over the lake was beautiful.

A/C went out but they fixed it. Then keys wouldn't work..not even the staffs..they had to use crowbar to break into the room, figured out they needed to change lock battery, keyed us new keys which then wouldn't work again, finally got that fixed. I wanted a receipt at the end of our stay but said since I booked thru Expedia they couldn't give me one..that's what I'm most upset about. I still want a receipt and can't get it thru them or Expedia.

When you ask for my time to fill out survey, don’t waste it by making me type something, if I don’t want to do so.

Brkfst wasn’t that great as i would have liked

Nice stay … pool was down for repairs but I don’t think they could help that

Room was not ready when I arrived. Had to wait for nearly an hour.

The pool and the hot tub were not working. Your website said they were. You lied about that.

Close to everything we needed. Staff where amazing and so helpful Pool & spa was not working.

I wish the pool had been working or note that only

Exceptional