Montego Bay Resort

Pleasant

Location Elevator

Breakfast was good Nothing needs to be changed

We took a room with ocean view and it was very clean looking at the pool and the ocean at same time. My kids were very happy and I am so excited to go there again.

Booking an Oceanfront Room Here Feels Like a Lottery We stayed at Montego Bay Resort twice and booked an oceanfront room both times. The biggest issue is the significant variation between oceanfront rooms. They can be on the 3rd, 4th, 5th, or 6th floor. A 6th-floor room offers a direct ocean view and privacy, while a 3rd-floor room opens onto the shared pool terrace, where people can walk directly past your windows. We regularly observed cigarette smoking there and, at times, marijuana. The hotel does not guarantee a specific room or floor. Even when your room has already been assigned, they will not disclose the room number or floor before arrival. This naturally leaves everyone booking “oceanfront” hoping for one of the best locations, while you may already be assigned to the 3rd floor facing the public terrace and simply not know it until you arrive. Our first stay was on the 6th floor with an excellent direct ocean view. On our second stay, we received a 4th-floor oceanfront room, but the AC was extremely loud — approximately 70–75 dB at night. At that level, relaxing or sleeping was extremely difficult even with earplugs. If you expect to relax and sleep well with the AC running, do not count on it. The AC later froze, and falling ice from inside the unit woke us during the night as it thawed. The thermostat was around 75°F, the balcony door was closed, and the AC was being used normally. We were told it froze because it had been running too long or was set too low, which should not cause a properly functioning AC to freeze. Housekeeping was inconsistent, and several times we had to get clean towels ourselves. There were no “Do Not Disturb” signs. The kitchens are useful, but the nonstick cookware we saw was heavily scratched. The problem is not that the rooms fail to qualify as oceanfront. It is the substantial difference within that category and the hotel’s refusal to disclose your assigned room or even floor before arrival.

Passable

Location great, service good, my room was nice and newly renovated. I like this hotel, they had special events too. The indoor water park was great for the rainy day. Outside pool can be cleaned better.

Very good

Beds were comfortable..large rooms.. Not enough seating in livingroom area

Location was perfect It needs updates.

Exceptional

Very good

The jackpot here is the location. Right by the beach. Very convenient. It has indoor pools with slides and jacuzzi. The service at the pool is amazing. The room itself wasn’t clean enough. There were dust on the furnitures, falling paint from the ceiling. Sofas were old and not clean. The most uncomfortable part was the beds! Who uses beds with wheels in ‘26!

Everything The elevators were extremely slow

Very spacious apartment, ocean view, location close to the boardwalk. Towels are changed daily. The hotel needs a refresh. The carpets and sofas are stained. The room smells stale.

Overall great experience

Girls trip 2026! Had a great time!

Superb

It’s right on the boardwalk The restaurant downstairs was closed, coffee maker and tv in bedroom didn’t work, staff never came and tidied up the room they left towels n took trash. We have stayed here the past 15 yrs this was the first time we encountered these problems

Everything Nothing