Hilton Garden Inn Williamsburg

Very friendly staff

Everything worked out exactly as expected.

Unfortunately, it took us 4 rooms to find one that the AC worked properly. The lobby, halls, and elevators, were so hot. I think the whole buildings HVAC system had issues. Once we were in a room with a functioning AC unit the room was a bit musty, the tub faucet leaked, wall paper peeling, the hot tub was still out of service...the list could go on. Michelle made things easier and was super friendly and accommodating.

Expedia’s pet fee listing is incorrect. The pet fee is $75, not $50. The hotel staff was very friendly and the hotel was clean and comfortable. The bathroom towels could use a refresh as they were pretty scratchy.

I have been going to this Hilton Garden Inn for years. Everytime I stay in Williamsburg, I choose to stay here. It has a great location and the facilities are really nice. The recently renovated lobby with bar and eating area is nice. The rooms are clean and the staff are always very helpful.

I absolutely love this hotel will stay there again, the staff, food was excellent

For the cost I felt it was great. More room than most motel rooms we have stayed in.

Superb

the breakfast was great and the staff was very helpful and kind the bathtub was chipped and looked worn

Had a great stay at your facility

Superb

The breakfast was great. Excellent cook and exceptional waitress. She was FABULOUS!!! The bathroom was not very clean when we got there. I showed it to the attention of the staff and it was resolved.

The suite was excellent .everything was fresh and I really enjoyed myself there . The staff was friendly and will return to the Hilton Gardens Inn on my nest visit

The room and overall experience was great. We appreciated the attentive staff the most.

The employees are the best

Good location and friendly staff. During my stay, the keypad/lock leading into my room stopped working twice. The first time, staff changed the batteries in the keypad, which resolved the issue and allowed me to remain in the same room. Unfortunately, the keypad failed again later during the same stay. The second time, I do appreciate that the staff allowed me to temporarily move into a room across the hall while the original keypad was being repaired. However, I was unable to access my belongings or change clothes during that time. I had already gotten wet earlier that evening, so being stuck in wet clothes for an extended period was a significant inconvenience. The delay also caused me to miss plans and activities I had scheduled for the evening. What makes this even more frustrating is that this is not the first visit where I’ve experienced this problem. The same keypad issue occurred during my previous stay as well, making this three separate lock failures across my last two visits. For something as basic as being able to reliably access my hotel room, that is extremely disappointing. The second room across the hall also had issues of its own, which only compounded the disappointment. Throughout the night, I was kept awake by a loud buzzing noise that appeared to be coming from the room or area beneath mine. It occurred approximately every eight minutes and lasted about 30 seconds each time. The thermostat in this second room was also not functioning properly. While the temperature issue was less disruptive for me personally, having additional problems in the room I was moved to after already dealing with repeated keypad failures made the overall experience even more frustrating. I do want to acknowledge that the staff made efforts to assist me. They addressed the first keypad failure by replacing the batteries, and after the second failure they provided access to another room while repairs were being made.

The bedside usb's didn't work, the bathroom door didn't shut all the way, the toilet only flushed properly 1 out of 4 times, and the side entrance keycard didn't work. Had to use the main entrance every time.

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Cleanliness No vending machines

Great service