Extended Stay America Select Suites - Wilmington - West

This entire hotel is absolutely disgusting! The photos are from when the place was first built. It looks nothing like this other than the layout of the room. Everything was grimy and dirty. The entire hotel smelt like cigarette smoke and weed. Strange people coming in and out of the hotel as this is In bad location. Didn’t find out until after my stay that it’s mostly a crack he’d hotel and right next to it is a half way house for people trying to get clean. I don’t recommend anyone staying here. The rescuers that say that it’s good are obviously all lies! I wouldn’t even want my worst enemy to stay here. Was so gross

Unbelievable, I was completely shocked. Does this property have to meet any type of corporate standards? Looks like a 50 year old dormitory with little updates. A "Select Suite"? What a joke. The long term tenants were sketchy and loud. We were greeted one morning with a passed out individual in the hallway. They used stock photos for their advertising, a classic bait and switch. Save your money! We had two rooms, should have slept in the car.

There were roaches, it smelled ig cigarettes inside the hotel, very creepy people walking around at night, the front door, you are supposed to use your card to enter was propped open giving ANYONE access inside the hotel. To hurt and bother guests

I was horrible the bathroom smells like hot ass piss didn’t have a remote for the TV. Couldn’t even download a remote on my phone had issues with that. Was a lot of crackheads around the building junkies. And I itched when laying on the bed.

When me and my boyfriend first arrived, before we said anything the front desk lady said they're booked. Even after I said we had a reservation she still said they're booked. She then looked in her system and said they could give us a smoking room (we paid for nonsmoking) but since it was short notice it was better than canceling and having to pay more later. She said the hotel tried to contact me but had no phone number on file even though hotels.com has my number. After getting to the room I try to chat with hotels.com about this issue and in the end they issued me a hundredkeycash credit but it was like pulling teeth. On hold for over half an hour. Them calling the hotel and getting no response or being told they can't do anything since I accepted the room. Hotels.com didn't want to take any responsibility when they can control which hotels to put on their site. At the end of the day they shouldn't partner with this hotel for overbooking when I clearly have paid in advance and have a reservation, then given a smoking room when we were promised nonsmoking. There were also cockroaches at this place so be careful. We were on the third floor so it wasn't bad. Kind of dirty, no amenities except for the laundry room was ok. I'm glad they accepted dogs and were reasonably priced but I wouldn't come stay here again if I can help it. And hotels.com handled it pretty poorly, it was hard to get any customer service. On check in there was also a homeless guy loitering asking for food.

The Extended Stay hotel staff informed us that they do not provide amenities such as kitchen utensils, shampoo, complimentary breakfast, or 24-hour guest service. Hotel support is very limited, with staff generally available only during normal business hours. After the evening, there is little to no customer support except for check-in and check-out. The room itself was not well maintained. It was untidy, the bathroom was not clean, and even the refrigerator was in poor condition. Overall, we do not feel this property is suitable for a family vacation. It may only be appropriate for a short temporary stay. We originally planned to stay for two days, but we checked out after one day because the experience did not meet our expectations. It is unclear whether the responsibility lies with the hotel booking portal or the Extended Stay property. The hotel staff clearly explained the services they actually provide, but the booking portal listed amenities that were either unavailable or misleading. This lack of accurate information created false expectations. I would like to mention that the hotel staff were courteous, polite, and supportive throughout our stay. Our concern is not with their behavior, but with the lack of amenities and the inaccurate information presented on the booking website.

I arrived at extended stay and the hotel staff said since i am a local I can’t stay at this hotel they only accept people that are further then 50miles from it so now I paid for a hotel I didn’t even stay in

This place is an aging falling apart mess, the elevator sounds and feels like it’s going to get stuck and the whole inside is just dirty, paint peeled off and walls damaged, it’s just not a nice mean place to be. The room was as bare bones as you can get, the kitchenette is old and scratched and the refrigerator was disgusting outside, filthy and old. The staff was great. It’s not their fault. They were kind and helpful. But the hotel itself is just run down inside, on every single floor and the smell of cigarettes was horrible. This place needs to close down for a deep clean and repairs and paint and new furnishings in the room. There wasn’t even a coffee pot or lobby.

The room needed a paint job very dirty walls. The shower did not work. There was no water pressure. The staff did nothing to help with the water issues.

Room was clean and it wasn’t nosey. Staff was friendly

Not far from beach Roaches in room , to many pets, do not like a kitchen that close to bedrooms. No lamps , bed was not a king size bed.

Nothing Having to fumigate my luggage and car from the cockroaches that were in the room

Had roaches

The hotel smelled and the rooms were disgusting . Dirty blankets and pillows full of stains . Walls and floors were dirty . Didn’t even stay . Walked in and seen it and immediately left. Looks nothing like the pictures online . And was not able to get refund

Was unable to have a key/ card for my room due to some technical difficulties. The guy working the front desk name Patrick was very kind. The room was ok but defiantly not fully clean. The toilet and outside of the refrigerator was very dirty. Weird noises near my door at night. Was unable to check out due to no staff around 7am.

Would like a refund for half my stay. There was mold in the room. Which is the franchisee fault. Not the employees. I wouldn't of asked them to clean up mold.as sick as I got and as kind as they were Upper management, dm, cfo. Needs chemical bio hazard clears. Despite the conditions the staff stays positive

Wouldn’t come back the sheets were not clean the proper small straight like cigarettes

Nothing did not stay got refund because it had bed bugs. Bed bugs

The staff They had crackheads in the parking lot , roaches in the room . I tried to get in the door and the lock fell off , people sitting in the cars looking sketchy

No breakfast no pool alot of drugs prostitution not one thing was good in this hotel would love to have refund Everything