Hilton Garden Inn Hartford North/Bradley Int'l Airport

We had to wait 4 hours for our room to be ready. We arrived at 4 pm.

Could use some updating but overall great experience at an excellent price.

The hotel had a computer system outage so they could not check me in. I went to the restaurant to get something to eat while I waited to get checked in. They could only accept cash. After an hour waiting in the bar, they finally said they could check me in. I had to write all of my credit card info on a piece of paper. God only knows what happened to that. The room itself was clean enough but a little worn out. The whole place needs a refresh. I requested a 5am shuttle but the next morning they had no record of my request. I’m sure the system failure didn’t help and I left before the breakfast service which might be spectacular but in general, not great. I won’t be coming back.

Slightly better pricing

Walking into the Hilton Garden the lobby was so nice and clean. The front desk attendant was very friendly. The rooms were spacious, beds comfortable and overall a great place to stay

Convenient location near the interstate and if you have business in Windsor town center. Friendly staff, nice rooms, and plenty of parking.

Café et eau Terrasses disponibles

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I truly recommend this hotel. I was extremely impressed with the facility, staff, and amenities throughout my stay. It was conveniently located by several restaurants, stores, shopping and airport. I might travel to CT one to two times a year, but in the future, I will be staying at this location.

Breakfast included, it was good.

What I didn't love was that you didn't have a smart TV and we could not stream NETFLIX, which we would have preferred over regular TV, I didn't know I should have looked closer at the ammenities to make sure a smart TV was available. I also didn't love the bathroom, the bathtub looked dirty and the grout didn't look great. The bathtub floor looked dark, something that I don't know a good amount of heavy bleach or some other cleaner could have brighthen, so then the grout became a focal point too, which if the tub didn't look dirty I wouldn't have cared about the grout. Truthfully I don't know if it's because it's an older hotel, but you may want to consider an upgrade because that was a turn off, not enough to make a fuss, I was only staying for one night. Other than that, it I enjoyed the stay.

There was no room available as there had been a leak and several rooms were not available. They did not have a number for us because we had booked thru Expedia. There should be better communication between Expedia and the hotels. They sent us to a Homewood Suites which was pretty run down and we ended up booking directly thru Marriott to another better hotel.

The location is great The staff is amazing both night and day The cleanliness of the hotel can be a little bit better. The rugs definitely need to be cleaned. My bathtub was not draining properly and it’s just a little outdated.

Shuttle to the airport

Everyone was nice, room was comfortable The tub was not very clean

The room was clean despite a musty smell. Check in was a breeze. The AC units are new, and they had to send maintenance up twice to make the rattling stop on the one in my room. After the second time, I asked if there was another room available and the manager John was very snippy when he told me they were sold out. Overall the experience was okay, the management staff should really take a breath before they talk to customers like that. The maintenance man was the nicest staff member I dealt with.

Wonderful hotel - I’d love the opportunity to book here again!

We had a very pleasant stay at this hotel. Its convenient location made it easy to access local attractions and dining. The property was clean and well maintained, and the staff was consistently courteous and attentive. The rates were very reasonable, offering excellent value for the quality of accommodations and service provided. I would gladly stay here again and recommend it to others.

Just right. Stay here often.

Room is really clean, Staffs are really nice and helpful. Parking lot is truly convenience .