Holiday Inn Exp Winston Salem by IHG

Everything. The girls at the desk were very helpful and friendly. Loved the beds. Great breakfast. Nothing.

Exceptional

We enjoyed everything.

Parking for this location was a little tighter than most. The hotel is located right next to a storage facility. The hotel is right off the main drag, which can be a problem during rush hour. The hotel itself is older and shows its age as soon as you walk in. The rooms themselves I would rate a B-. It has the basic amenities you would need. You can tell that what they deemed as renovations were allocated to painting the walls and minor furniture upgrades.

The front desk staff was so welcoming and seemed to really enjoy their jobs as they handled all the guests checking in. The rooms were clean and the bed was so comfortable. Even though we only spent one night there we enjoyed our stay.

Very clean, helpful staff. Fantastic water pressure and nice hot water in the shower! The noise from the interstate was extremely loud late into the night and early in the morning. We were on the road side, so try to book on the opposite side or wear earplugs. Even my sound machine couldn’t overcome the loud noise.

Room was very nice and clean Highway was loud

Traffic noise. Windows and walls on freeway side not insulated well. A lot of road noise day & night.

Room clean, staff was great, breakfast was ok, no problem with parking. Only complaint was wifi but overall definitely will stay again.

Staff was very pleasant and helpful.

ok i guess shouldn't have to pay for a pet ever!!!!!!!

Room was comfortable. Breakfast was cold but had a lot of options.

The area where it was located

Exceptional

desk clerk and breakfast

Staff was really friendly, check in took just minutes and free breakfast was very convenient

Convenient location for getting around Winston-Salem. They have comfortable beds, plenty of hot water, and a decent selection of items for breakfast. The staff is friendly and helpful. This is our third year staying at this hotel and it could use some maintenance. The bathroom door rubbed against the floor such that you had to shove it open and close.

Part 2 of what I didn't like because I didn't like anything at all except the attendant Patricia. Very nice and professional. The rest of this is a continuation of what I didnt like as I ran out of characters.....so I call the manager back after emailing her of my proof and let her know her professionalism is non-existent and she would get better results not being so combative for no reason. She then tells me that the pool status isn't stated on booking.com but on the website. And I informed her that I am not required to go to their website before I book. There are pictures and a list of all amenities on booking.com so why would I go to the website to see their current status? I also told her that she needs to update her profile on booking.com to reflect this information. Luckily after all this i did get my refund but it was no help from her. Booking did all the work. You're better off going to The Hawthorne before going here! 1 million out of 10 would not recommend!!!! We pulled up to check out the outside and it looked ok so I booked. So I call before going in because booking.com advertises this place with 2 pools and we only saw one. I was ok with that but I just wanted to know if maybe they had an indoor also. I talk to this really nice woman I think named Patricia. I inform her of my booking as ask about the 2nd pool. She politely informs me that they only have one pool BUT it's not in service right now. So I am very bummed about this as we only chose this place for the pool and it said they have a great breakfast. So I tell her that is kind of a problem for me because I specifically want to swim... So we keep talking and I say something like at least y'all seem to have a very good breakfast from what I see in the pictures.... She then informs me that they do but only on the weekend. So now I'm upset because everything I came down is not accessible and I feel bamboozled. So I hang up with her and start a refund. Well it says for me to reach out to them to initiate the process so I call back. Patricia was still really nice but got to a point where she needed her manager and placed me on hold. A few mins later another woman gets on the phone and says shes the manager and I break down the entire spill telling her I'm trying to get a refund because what was advertised wasn't available. She starts fussing telling me that it is clearly stated that the pool is not in service and she will not be granting me a refund and she also tells me that nothing says that there are 2 pools. I continue to tell her it's def advertised as 2 pools and that there was nothing that said the pool wasn't in service. After going back and forth and her being rude while I'm jist following what booking.com told me to do. She tells me there's nothing that she can do on her end and she doesn't know why booking.com lied and told me she could and she hangs up.

Great

Perfect