Courtyard by Marriott Newport News Yorktown

Shower handle was broken and bathrooms flooded during normal shower operation in the accessible bathroom. Staff was very nice and moving us to different room but this shouldn’t happened. Repairs and changes over time look shoddy. Great location and staff.

The staff was unwilling to assist with concerns surrounding a wrong room placement. Despite paper proof of my booking they did not want to accept responsibility for the incorrect room assignments causing me to spend an hour on the phone and remain in a room with 1 bed for 3 individuals from separate families. The pool room was disgusting, the pool floor was peeling all over, the roof was leaking into the pool and there were clumps of hair floating around it.

We had great stay. Comfortable rooms. Very helpful and professional staff. We will comeback

Staff were extremely friendly. Room are super clean. Convenient location

You do have to pay for b

I was bumped by the airline so I didn’t arrive until the eighth. I didn’t get a refund for this hotel. So not pleased with this establishment.

The front desk was so friendly and made checking in a breeze

I enjoyed my stay. Quiet , clean and well maintained. The cleaners were very courteous and kind

Rooms were clean .but hallway had garage an saw a couple cockroches in the hallway . Maybe due to the trash

They screwed up my bill and charged my debit card 464 dollars

The location was good. There is a need for ADA rooms. That means rails around the toilet on the wall. Rails on both sides of shower. The assistive room provided was unacceptable for a disabled person.

No breakfast for a pricey stay

Was great

I checked in at 9pm only to find out my room had been given away. It was graduation weekend so there were no available rooms anywhere else. It was late at night and I’m driving around trying to find a place to stay.

When I chose this location I chose it bc it stated breakfast is included it is not. There is a Starbucks/cafe area where you can order food however you’re better off going off site for better prices. Room was clean however tv turns on at max volume so you have to hurry up and turn it down. Pool area was clean but water was freezing.

So friendly and helpful staff.Clean convenient location.

Clean room, friendly staff

Wonderful staff

Fantastic stay. Clean and comfortable. Gym could use some updating but did not book a room for that purpose. Staff was amazing and location very convenient.

There’s a certain expectation that comes when staying at a Marriott I have stayed Marriott hotels and never came across one that was so disgusting Our room was filthy. Could not use Shower had to clean it ourselves because it was dirty General overall appearance of property was not maintained. Severely understaffed only one person manning the desk and wasn’t even at the desk was sitting and talking with other people Employees dressed in street clothes so I had no idea who was giving me information and if they actually work there. Person at front desk was in lobby with a baseball bat swinging it around. My check in was bad and was difficult. Later in the evening I could not use the television when I called the front desk I was told that I would have to just deal with it or switch rooms It was after 10 PM and I could not switch rooms. I said there has got to be a way to fix this. Maybe it just needs new batteries. The front desk clerk said oh well maybe and I expected someone to bring me a new remote as that’s the level of service that I expect but I was told that I had to go to the front desk to pick up which meant getting dressed and coming down and the front desk clerk was too busy chatting with either friends or employees could not tell because everyone was in street clothes. We could not use the pool as it was filthy with hair, floating, and oil slicks and had not been serviced since a year before. If this is the Marriott Bonvoy, I will never stay with you again