Extended Stay America Suites Oakland Alameda Airport

Everything was okay

The sofa bed was so dirty that it could not be used

Room was not very clean. Floor was sticky. There were some very loud people staying there, shouting and fighting. A car was vandalized right next to ours.

Nice to have. Full size fridge and kitchenette

Greg at the front desk was helful and patient. The breakfast was not worth waking up for. The mattress on the pullout couch was a hard pass...it should be replaced. The bath towels are small and fit for Jr high schoolers. With all that in mind I would stay here again.

Pretty fog for the price

I booked a three week stay. Breakfast was to be provided daily, it was not. There was not a single day breakfast was provided. Staff said they were not providing breakfast because people were taking too much. Also the sink was backed up and staff did not fix it. I would not recommend this hotel.

Overall experience, it was ok. Staff were friendly and helpful. We booked 2 rooms for 2 nights. One of the room was missing lightbulbs and the shower handle was broken. It was placed in its original position, but as soon as you grab on to the handle, it falls apart. Had to get maintenance to come fix it so we ended up showering in the other room because maintenance’s shift didn’t start until 9 AM. The pull out couch was dirty and full of stain. Please replace the couch mattress.

Check in was great, elevator was broken so we needed to walk up one floor which was ok with us. The room had a funny smell but it was tolerable. Upon check out Gerald wasn’t there (5:50, we assumed he was making breakfast which was really just muffins, granola bar and coffee (which is what I was waiting for). My husband waited in the room it was supposed to be in (no light or ability to turn on). I called out because I had a question on my bill, no answer. I went outside to put more stuff in my luggage and returned. John was still sitting in the dark room and said no one had come. I called out, no answer. I called on my phone to the hotel- it rang and rang. Gerald said breakfast was never served before 6:30 and I showed him the paper given to me saying breakfast at 6am, he said that would need to be corrected. How long does it take to put a carafe of coffee, with condiments and a basket of muffins/granola bars? It would have made me have a better morning if that had been done. Otherwise this place had plenty of parking and the location was perfect. I just needed a cup of coffee .

The replacement room was functional except the TV remote only had a few working buttons. The whole property smelled like a casserole made of sweat, mildew, and weed. Maybe the worst place I have stayed. If not the worst, it is very close.

Checking staff friendly but seems overwhelmed she was doing laundry and washing dishes while checking us in

Not at all worth it.

Ofrecen desayuno pero no lo dan solo cafe y agua caliente para avena

Clean staff was really nice even called to check if the room was to my standards I've always loved staying here

The location is good and quiet Staff not helpful

I did not understand at first that this hotel chain can be considered transitional housing. Apparently, some people live there. This hotel does not fit the normal hotel model you would expect. For example, seeing housekeepers maintain the rooms on a daily basis does not occur here. Here is a list of things we observed: The room had dust balls everywhere. Roomkeys will fail several times. I was in line with 2 others, and we all had failed key cards. Residents like to leave the back door to the building propped open. I consider this a security problem. We saw two cars with broken glass on one night. The property warns you to keep valuables out of sight. Keep your car as empty as possible! There are non-operational cars at the property taking up parking spaces. I can tell because they have flat tires. The Way dot com service is taking up several convenient parking spaces close to the entrance, with signs that they will tow if you park there. The refrigerator in our room did not really work. No USB outlets anywhere. The toilet in our room would not flush even after the staff tried to fix it twice. The staff ultimately gave us another room to use. Fortunately, the AC blows really cold. They have exercise equipment and a laundry room.

I have been trying to get a refund on the stay because I walked out right after checking in because the state of the room and overall property was terrible. It was not maintained, the carpets were stinking. The people at the property told us that it was unsafe to park our car outside as it would definitely get broken into.

Staff, including shuttle driver were courteous and paid attention to customer needs!

Worst hotel ever. The pictures online are deceiving. I booked for 3 nights and checked out the next day. It was dirty and smelled like cigarettes.

This hotel looked great from the outside; great location, recently painted, nicely landscaped, decent parking area. But inside, the rooms are dated and well used. The kitchenettes have old Formica counters, very old stoves, and no dishes/utensils unless you ask. The bathroom was nothing special, with only two sets of towels, which were small, well used and ordinary. Also, only two pillows available for the bed; I guess that is their favorite number. The breakfast is very limited prepacked cold carbs with coffee; the instant oatmeal was ok. The kicker for our trip, though, was our vehicle being broken into on our second night. Another guest had their vehicle broken into the same night. Staff offered zero assistance, and no suggestions on following up with law enforcement, which frankly, being so close to Oakland, they had their hands full and never appeared. No cameras outside, at least not in this corner of the lot. We had noticed some shady individuals the night previous but ignored them, assuming the best. We were wrong. It also appeared the night before that some of the staff seemed to know at least one of the individuals; but I prefer to not read too much into that. I thought the price per night for a weekend was too good to be true, but, as I should have known better, you get what you pay for. Can not recommend.