Hampton Inn & Suites Albany At Albany Mall

The staff and property were great. The matress was uncomfortable and the sheet wouldn't stay on. The coffee was terrible and the breakfast bar wasn't much better.

Good breakfast. Very clean room and hotel.

Room had roaches and other bugs

My stay was great

Convenient, friendly, comfortable and clean. Good for traveling with pets.

Accommodations are generally always nice. The breakfast staff was warm and welcoming at 9:50 a.m. when closing time was at 10 a.m. I was definitely a bit nervous about arriving to close to closing time. I could not get additional bath towels. The hotel was out of towels. How does the hotel run out of towels. My eyebrow did go up on this one.

Now water

Clean, updated...but the best part was the staff. Nothing

I booked an accessible room. No accessible room was available upon arrival. My husband and I both have physical disabilities so having an accessible room is of utmost importance. Front desk clerk was very unhelpful, rude, and inconsiderate. Had to go seek hotel room elsewhere.

I am writing to express my disappointment regarding a serious issue with my recent hotel reservation. I booked my hotel through Hotels.com and received both a confirmation number and itinerary for my stay. Prior to arrival, I called the hotel to inform them that I would be checking in late. During that call, I was told they could not locate my reservation and was advised to contact Hotels.com. I immediately contacted Hotels.com and was assured that my reservation was active and that I would have no issues checking in upon arrival. Unfortunately, after driving seven hours to attend a graduation and arriving with my elderly grandmother, I was informed that I could not check in because my room had already been sold to another guest. Despite having a confirmed reservation and receiving reassurances from Hotels.com, I was left without accommodations after a long trip. This situation caused significant inconvenience, stress, and frustration, especially given that I was traveling with an elderly family member and attending an important event. I relied on the confirmation provided and expected my reservation to be honored. I would appreciate an explanation of how this occurred and request appropriate compensation for the inconvenience and hardship caused by this experience. I look forward to your prompt response.

Clean room , could have better pillows, staff was excellent and a good breakfast bar

The staff was very good very friendly

Need more TV channels

Clean and quiet, this Hampton property is my first choice whenever I’m in Albany.

It was so clean N/A

The staff was very helpful and kind.The room was very clean. The breakfast was good

I didn't like that the shower head couldn't be turned off in room 505.

Pool was out while there.

I loved the breakfast, the rooms were so clean and comfortable. Location was fantastic. The staff was very helpful and had wonderful attitude.

Did not eat breakfast