TownePlace Suites by Marriott Albany

The pictures on the website show a 2-queen studio room with a separate bedroom. That's not true. Breakfast was warm if that and not that good. The second day it was the same food. We went to a restaurant for breakfast. Coffee in the lobby was warm and no hot water. This was at 7:15 in the morning. The pool was closed because of the season. I know it's after Labor Day but it's still 85 degrees out. No mentioned on the website. Only good thing was the outside seating in the back. I was going to book a room at Country Inn and suites. Wish I would have.

Exceptional

I like that we were on the first floor. My sister prefers to be on the ground floor.

Cable channels

Customer service was perfect, breakfast was great Pull out couch was disgusting mattress had holes in it and it was brown with old food in it

Superb

Loved it

The place looked nice on the outside and the lobby. Hallways made it seem dated and that I’d walk into a terrible room. It wasn’t terrible but things could be updated. Specifically the bathroom. Mostly needs maintenance. Mold, shower was leaky even with the door shut. People above me would flush their toilet and mine would run and the water would move around and gurgle. The ac half way worked. The tv remote was nowhere to be found. The one good thing I will say went above and beyond my expectations was the bed. I didn’t have a stiff uncomfortable bed. It was soft, plush and sunk into it. Could use zip up bed protector on it though. Something that can be taken off and wash because that bed had soooo many stains under that sheet.

Location and floor plan of room Bathroom door wouldn't close. Pillows and sheets was dingy worse when I requested new sheets for pull out couch

The breakfast area needed help

Room clean The breakfast area needed help

Breakfast was suppose to be included. Individual called out. Offered yogurt and cereal as an alternative. Unacceptable

This may have been the stinkiest room I’ve ever stayed in. It reeked of animal urine, the shower curtain was stained half way up with old soap scum, it was black mold where the shampoo bottle was supposed to sit. The bed skirt was soooo dirty and dusty you could draw the name in the dust. I ended up going to target to buy cleaning supplies and a candle to help the smell. This was the only room available to accommodate my family. I could not wait to check out this hotel. Very disappointed in Marriott! Even the switch to turn the lamps on were nasty, the light in the bedroom had some kind of sauce on it .

The rooms are not being cleaned properly. I stayed in the same room 4 days apart and the same trash was under the bed.

The room looked clean but had a musty, old, moldy smell. I was too exhausted to stress about it so after a long trip, and attending a family member’s wake I was finally able to get back to my room to shower and get some sleep. Shortly after lying in bed I felt something brush across my chest. Yep, a darn bug! 😩

My stay was in March 2026. I waited to write a review because I had a complaint about my stay and I contacted both the site manager and Marriott by email and by letter, (yes, I wrote a letter). I never got a response from either one so here is my review. The room was ok, it was clean, the staff was ok. So what was my beef ?? The room was not the size that was advertised when I made the reservation through Expedia. It was comfortable enough but my brother and I were in town for a funeral and stayed 2 nights. The room I reserved was supposed to be a suite with 800 sq.ft area. That is HUGE for a room I know. But it is what was advertised and what I paid for. The photos that showed the room were also misleading. I guess the 800 was a typo error but it was not my error. It was what was advertised so why would I question it. The room I got was less than 350 sq. ft. I asked the desk clerk about it and was told I was in the correct room. There was an event in town and everything was booked up so no option about canceling. I am more aggravated about not getting ANY response than anything else. They got $450.00 from me. That should rate at least a response. Anyway, that's my beef.

Clean room, great customer service , and breakfast was great !

Location was great. Outside property was kept, but bulbs in the pool area were out. Hall ways smelled good. AC worked well. I reserved a one bedroom suite with sofa bed. Mattress in sofa bed was like sleeping on blanket of springs. Upon arrival, shower in bathroom was dirty and had left over residue of dirt etc. on shower floor, shower door was covered in soap scum. We had to request sheets and blanket from front after i came back from target to purchase cleaning supplies to clean and disinfect room. The room smelled very old and dirty. There was dust on counters. It felt like room 320 was not cleaned properly before our arrival. No trash bags in trash bins. We did not eat breakfast, we were down by 7:20 am, the trays that held water for the food, was disgusting dirty with left over food probably from the previous day. Nothing else was out beside some cereal. This was only for a one night stay and i will not go back nor recommend.

❤️

Very clean smelled so nice inviting. The clerk that checked is in was fantastic!! Very personable accommodating and just all around nice. Everyone greeted us when you came in. Breakfast was good also. There wasn't anything we didn't like.