TownePlace Suites by Marriott Albany

The rooms are not being cleaned properly. I stayed in the same room 4 days apart and the same trash was under the bed.

The room looked clean but had a musty, old, moldy smell. I was too exhausted to stress about it so after a long trip, and attending a family member’s wake I was finally able to get back to my room to shower and get some sleep. Shortly after lying in bed I felt something brush across my chest. Yep, a darn bug! 😩

My stay was in March 2026. I waited to write a review because I had a complaint about my stay and I contacted both the site manager and Marriott by email and by letter, (yes, I wrote a letter). I never got a response from either one so here is my review. The room was ok, it was clean, the staff was ok. So what was my beef ?? The room was not the size that was advertised when I made the reservation through Expedia. It was comfortable enough but my brother and I were in town for a funeral and stayed 2 nights. The room I reserved was supposed to be a suite with 800 sq.ft area. That is HUGE for a room I know. But it is what was advertised and what I paid for. The photos that showed the room were also misleading. I guess the 800 was a typo error but it was not my error. It was what was advertised so why would I question it. The room I got was less than 350 sq. ft. I asked the desk clerk about it and was told I was in the correct room. There was an event in town and everything was booked up so no option about canceling. I am more aggravated about not getting ANY response than anything else. They got $450.00 from me. That should rate at least a response. Anyway, that's my beef.

Clean room, great customer service , and breakfast was great !

❤️

Clean and friendly After showers it's very difficult to turn it off without it constantly dripping all night

Very clean smelled so nice inviting. The clerk that checked is in was fantastic!! Very personable accommodating and just all around nice. Everyone greeted us when you came in. Breakfast was good also. There wasn't anything we didn't like.

I had a great stay here! I would come back!

AWESOME. GREAT STAY. WE WILL BE BACK SOON!

Breakfast was a good way to start the day without stopping and eating somewhere else.

Friendly staff I DID NOT HAVE HOT WATER TO TAKE A SHOWER THE MORNING AFTER I CHECKED IN! I DID LET THE FRONT DESK KNOW AT CHECKOUT. THAT PRETTY MUCH RUINED MY STAY!

This was a vacation away from my kids for a few hours I just slept and enjoyed piece and quiet Loved it

Everything about the property was great.

I like the area the hotel is located. I didn’t care for the bathroom sink had very low water pressure. It took awhile for the water from the sink to go down. Than the shower head appears not to be adjustable it was like more water coming out and spitting more like towards the floor than inside the shower. Also I honestly saw a huge bug crawling in my room up above my door. I encourage to keep the hotel be Pest control more frequently than once a month maybe 1st of the month and the middle or end of each month.

Clean peaceful stay. Professional staff, easy check in. N/a

Clean, polite staff

Roach on the floor, mold on the shower, microwave didn’t work, no trash bags n trash can, no covers in room for pullout bed and when the lady brought some to the room she said there were no pillows available for it. The list is longer but those are worth typing. I’ve been a customer for years and chose this place because I appreciate the brand, but this was a disappointment to say the least.

Nice, clean, friendly staff Rooms are a bit small for the price but I will be back.