Hilton Garden Inn Albuquerque / Journal Center

Cleanliness

Clean and comfy Housekeeping staff very noisy in hall

Check in was a bit disorganized and hectic. Went for Boots n the Park expected sold out rooms

The office and the storage space of the clothes and items was amazing.

Very clean and quiet

Very clean and newly built Not many good dog walking areas around

Location was perfect for our purposes. The breakfast was very good. The staff was friendly and professional. This was the 2nd time in 2 weeks we have stayed at this hotel and that added to many more over the past several years. On both occasions the final bill was incorrect and had to be corrected before we left. The second one on final review is still wrong and will require more time to get it right. Also - this is the first time I have ever been charged for parking at your facility. The only lot available is in front of the hotel, and serves only hotel guests. Why the charge - just because you can! May not use again.

Very clean

Excellent hotel very clean and comfortable bar and eatery on site

It was nice to be at a hotel that made you feel special. We called room service for an extra blanket and they brought it to us immediately. Customer service isn’t like this anymore.

Friendly staff, service was great.

Staff was super amazing!

Check-in was seamless with the assistance from "Elizabeth". VERY friendly! The staff overall were EXCELLENT! Some construction/renovation noise the first morning.

Location was within walking distance to a Cracker Barrel

The staff was not friendly or accommodating. We had to wait 45 minutes after check in to get our room. Booked a double queen and instead we got a king with a roll out bed. The roll out bed was aweful, the frame was broken in the middle of the bed and the mattress sunk in.

Very nice. Clean, staff was excellent.

Hotel and amenities were excellent. Only problem I had was with the parking. Parking was very limited and the spaces were compacted. Only downside about the hotel.

I was very disappointed when I checked out and was charged 4 dollars a night for parking in a cramped lot with no security. No free coffee in the lobby for guests. Restaurant on sight was very expensive. When they printed my receipt it said the room charge was less than what I paid!? I am not a fan of shell games which after being HH member for years when traveling for work it seems Hilton has quite the shell game going on.