Hilton Garden Inn Albuquerque Uptown

We had a/c problems the first night. Maintenance tried a "temporary" fix, but it did not work. We slept in a hot room. He said he would come back next morning to fix. I called the hotel at 1130, and it had not be fixed yet. I called back at 330 before I returned, and was placed on hold for almost ten minutes with no answer. I was hung up on 3 times afterwards. On the 5th call, I was told it was repaired, and if it wasn't maintaining being cool, then we could change rooms. We were not offered that the first nite, but the room stayed cool so we stayed in it the second nite...they did offer us 2 free bottles of water! This is my 2nd stay at a Hilton in a different location where I have had problems. No focus on helping the customer immediately!

Great

People were friendly and helpful. Room was great. Guy at front desk recommended Ole Town and we had a great time there. No

Breakfast was great and the rooms were very nice. We will be staying here again.

Arrived to room, was pleasant temperature and welcome name on tv screen. Room was odor free and clean no broke. Hinges, bulbs or doors. Tv has free live tv but you can login into your apps and stream what you’d normally watch well at home. Food was great at the breakfast, French toast recommend but the two eggs meals was delicious too. Will be back again either hotels.com or Hilton app…

Everything was clean everyone helpful I would recommend

Staff accidentally gave room to another guest who showed up at the wrong hotel. Hotel was booked, so I had to find another hotel at 11at night. Staff was kind, just not much anyone could do.

I love the location and I feel safe staying at this hotel when in Albuquerque, NM. No complaints!

The room was clean and well prepared and it was a great dog friendly property.

Always love a Hilton Garden Inn stay. Location is great- walkable and safe feeling. Bedding is lacking, but AC cools fast and gets chilly for us cold night sleepers. We will be glad to stay here again!

The front desk, lady that helped us check. It was very rude.

Good, safe location. Excellent customer service.

The location and cleanliness!!

One of the best hotels I stayed in.

Didn’t like anything

It was quite, good location, friendly people. Willing to accommodate Housekeeper rushing us out. Not announcing who she was, just kept opening the door.

Do

The atmosphere throughout thevplace was great; relaxing, welcoming, and clean.

AC unit was loud. Was hard to fall asleep.