La Quinta Inn & Suites by Wyndham Atlanta Alpharetta

I stayed at this hotel a year ago and it has changed drastically. It has a lot of potential but the front desk staff is never at the front. Every person has to stand at the front and yell "hello" to get someone to come and help them. The breakfast was the exact same every day for a week with no meat changes, the silverware had been dropped on the floor and the staff picked it up and put it back in the bins to be used, the silverware was in upside down where you had to touch the eating part to grab it. They were out of most items because the cleaning crew came in and ate every morning and then sat around hanging out keeping the office staff too busy to help clients. The elevator was out the entire week. The pool was closed a few times. All ice machines were broke except for 1. While staying for a week, we had to ask 2x for room service before anyone ever came to remove our trash or replace towels. Our soap container was empty and we asked for it to be filled but it never was. Overall, it was a huge letdown for the potential it has. The staff did not want to be there or help anyone!

good

Painful to have to say, but this spot started ok, but quickly devolved. The 2nd floor is twilight zone population, one elevator stayed broken so everyone parked on the end of the building with the working one. Trash overflowing the back bins and stinking in the heat next to the smokers made a miserable arrival and egress each day. My room's AC was broken and it was 10°hotter in my room than in the hall. Nice maintenance man came and reset it and it cooled down a little, but never really did a good job. It's like they really don't care there. Sad.

Everything was great from the clean room, to the friendly staff and hot breakfast. We will stay again!

great stay

I went to this hotel expecting a decent experience. Instead I felt like I was in a dirty ghetto place being that I had to kill over 7 roaches. Yep you read that right. I could hardly sleep because of the roach infestation. I was on a business trip so I couldn't deal with it that morning and I knew by the time I was done housekeeping would've probably been closed. I purchased a box of roach defogger and put it on in the room on the morning I was supposed to check out. I went to the front lobby showed the young lady the photo of the roach requested a late check out to give my room a chance to air out and went to my meeting. I checked back with the front desk about the resolution and was offered 10% off or Wyndham points. I chose the 10% off which in my opinion should've been more. The manager was the only person authorized to do the transaction. However he wasn't there. The young lady informed me he would be back at 1pm. I waited for twenty minutes and he never showed. I was told he would contact me. He never did I stayed July15-18 today is the 20th and still nothing from this manager. At this point I am going to ask for a refund. This is horrible. Even after putting 4 foggers in the room I still saw roaches. I had to put my suitcase in my garage and fog it so roaches wouldn't get in my house in case any got into my luggage. I felt dirty being in that hotel the bathtub drained slow I'm just disgusted!! The follow up from management should've been quick but no it wasn't.

What stood out most was how sincere and caring she was. It's clear that Chantely takes great pride in providing exceptional customer service, and it truly made a difference in my stay. She went above and beyond to make me feel valued, not just like another guest. Thank you, Chantely, for your outstanding hospitality and professionalism. You are a true asset to the hotel, and I hope your hard work and dedication receive the recognition it deserves. Because of your exceptional service, I look forward to staying here again.

Frustrating. The staff were kind and courteous and dealt with complaints as best they could.

This place is ran down to be in a nice place like alpharetta. I had roaches in my room which was 122. Trash was left outside in the bins, there was a recorder under the mattress, red marks on walls, no treadmills worked, one elevator, all in all property mgmt needs to work on this place so glad my stay was shortened as this place was miserable to stay.

This is a great place to stay for the price!

I had a great experience overall. The place was clean, well-maintained, and easy to find. The staff were friendly and helpful, making the visit smooth from start to finish. The location was convenient, with easy access to nearby attractions and amenities.If you’re planning a visit, I’d recommend arriving a little early to avoid peak times and allow yourself enough time to fully enjoy the experience. I would happily recommend this place to other travelers and would consider visiting again.

Our room was clean but the bathroom door was falling off the hinges. I wouldn't think a hotel would issue a room to a guest with that k8nd of damage.

Entire building smelled of marajuana when we were there. Pool was dirty (Mid July, prime pool season). Broken Elevator. Bathroom was not clean, food in fridge and food on desk.

The room was clean and spacious, the breakfast buffet was delicious, plenty of parking the, and the staff were so warm and welcoming.

You have no hot tub as advertised. Breakfast should not be limited to 9am. We had a concert we went to and got back late. It would have been nice to eat breakfast at 9:30-10:00 am but they take that stuff down faster than you can blink an eye. Rooms smelled like mildew. All carpet everywhere we stepped on was wet. That's an accident waiting to happen. Pool was so dirty and all lounge chairs were propped up against fence as they were broken. Very disappointed in this facility. I wanted to cancel my next booking in a few weeks as we will be back for another concert but they won't refund money. Pity I have to deal with this again. After this visit they will never get my money again...........................

Had to wait 45 minutes to check in b/c hotels terminals were down. Electricity was working as were street lights and traffic lights. Floors were greasy slick. Carpet smelled of urine and stairwells, too. One of the 2 elevators was not working (it seems like every time I stay there that elevator by the front desk is ‘temporarily down’. Contractor guy I met who was staying there since October (doing a local job) said homeless encampment people come in to use the pool (to shower/clean off). I stayed two nights, and checked out early and went to the Hyatt Place.

The air conditioning was great- room cool and bed comfortable. Dirty facilities, elevators didn’t work, only decaf coffee, garbage cans overflowing, smelled like cigarettes.

First off there are two elevators but if the two only one is working....otherone has been down for about two months. .. of 3 ice machines only one works and no washer and dryer and pool can use some TLC....I'm used to the brand but this location seems to be sinking and falling apart.

The air didn't work. The room was swamped with gnats. Was moved to another room. The air didnt work. The entire hotel smelled horrible.

My family has stayed here many times and it’s always a great place!