La Quinta Inn & Suites by Wyndham Atlanta Alpharetta

Once in my room which was great then the noise began. All day and all night all you heard was the doors slamming sounded like a bass drum and a snare drum being hit for 24 hours a day. There is no air conditioning in the hallways of where the rooms are so it does get warm and sometimes your room doesn't hit the temperature that you place on the thermostat.

Overall not the worst stay

Reserve 4 noches y me quede la primera porque era media noche, y cansados el cuarto olia horriblemente a humedad y la cama olia a orines el baño estaba sucio sin barrer con pelos y restos de papel higiénico en el piso la ducha tenía hongo negro en las uniones de las paredes de la ducha; pedí que no cambiaran de habitacion y no había disponibles. qudaron de limpiarla al dia siguiente pues no tenia personal de limpieza, al dia siguiente salimos temprano y volvimos tarde y no habían hecho la limpieza los pasillos olian a mariguana por favor no vayan ahí pesimo lugar 00000recomendable.

There was mold on the bathroom. There were small roaches in the bathroom. At breakfast there was one type of juice in the broken juice dispensers. Would not stay at this hotel again.

Property was super clean and friendly staff. 4 starts because the tub was clogged when we checked in and had to wait 2 hrs for the maintenance guy to come and fix it. That was very inconvenient. Other one is, TV did not work for the first 24 hrs of stay. Maintenance guy tried 3 times before it was fixed.

I was offered another place at their other location, for which I am grateful.

We noticed is some insect all over the place

Room had a used yogurt cup under the bed. Bathroom had roaches. I asked the attendant for 1 paper plate to eat food instead of microwaving plastic or styrofoam in the microwave. The person said he didn’t have it even though i know they have from breakfast every morning. The fact they said they didn’t have it was not good customer service. The pool was not in the greatest condition tiles falling apart and such. The gym had 2 treadmills out of service. The elevator moved like a snail we took the stairs. Lastly breakfast was horrible. The eggs were so rubbery i threw mine out.

The room had black mold on the wall next to the window and A/C unit, pillows were yellow with stains, carpet was extremely wet in various places, room had a smell of death in the air, room service not offered daily, eggs and milk we out of date by a week, elevator was broken near main entrance, smelled like smoke and/or drugs, extremely loud, spiders in the room, and to check-in early there is a fee of $25 (odd). Extremely disturbing and I was not aware of “renovations.” The staff at the front desk needs a few class on customer service and what that actually looks like. Needless to say, very poor choice.

Rooms are large and comfortable. However, The sheets were pilled and scratchy. Elevator hasn’t worked for a very long time. First floor carpet was soaking wet. No hair dryer in room. Shampoo, soap and conditioner receptacles were empty. Many lamps had no bulbs or were burned out. I used to love to stay here because of location and price. P

Rude. Said they were overbooked.

I stayed at this hotel a year ago and it has changed drastically. It has a lot of potential but the front desk staff is never at the front. Every person has to stand at the front and yell "hello" to get someone to come and help them. The breakfast was the exact same every day for a week with no meat changes, the silverware had been dropped on the floor and the staff picked it up and put it back in the bins to be used, the silverware was in upside down where you had to touch the eating part to grab it. They were out of most items because the cleaning crew came in and ate every morning and then sat around hanging out keeping the office staff too busy to help clients. The elevator was out the entire week. The pool was closed a few times. All ice machines were broke except for 1. While staying for a week, we had to ask 2x for room service before anyone ever came to remove our trash or replace towels. Our soap container was empty and we asked for it to be filled but it never was. Overall, it was a huge letdown for the potential it has. The staff did not want to be there or help anyone!

good

Painful to have to say, but this spot started ok, but quickly devolved. The 2nd floor is twilight zone population, one elevator stayed broken so everyone parked on the end of the building with the working one. Trash overflowing the back bins and stinking in the heat next to the smokers made a miserable arrival and egress each day. My room's AC was broken and it was 10°hotter in my room than in the hall. Nice maintenance man came and reset it and it cooled down a little, but never really did a good job. It's like they really don't care there. Sad.

Everything was great from the clean room, to the friendly staff and hot breakfast. We will stay again!

great stay

I went to this hotel expecting a decent experience. Instead I felt like I was in a dirty ghetto place being that I had to kill over 7 roaches. Yep you read that right. I could hardly sleep because of the roach infestation. I was on a business trip so I couldn't deal with it that morning and I knew by the time I was done housekeeping would've probably been closed. I purchased a box of roach defogger and put it on in the room on the morning I was supposed to check out. I went to the front lobby showed the young lady the photo of the roach requested a late check out to give my room a chance to air out and went to my meeting. I checked back with the front desk about the resolution and was offered 10% off or Wyndham points. I chose the 10% off which in my opinion should've been more. The manager was the only person authorized to do the transaction. However he wasn't there. The young lady informed me he would be back at 1pm. I waited for twenty minutes and he never showed. I was told he would contact me. He never did I stayed July15-18 today is the 20th and still nothing from this manager. At this point I am going to ask for a refund. This is horrible. Even after putting 4 foggers in the room I still saw roaches. I had to put my suitcase in my garage and fog it so roaches wouldn't get in my house in case any got into my luggage. I felt dirty being in that hotel the bathtub drained slow I'm just disgusted!! The follow up from management should've been quick but no it wasn't.

What stood out most was how sincere and caring she was. It's clear that Chantely takes great pride in providing exceptional customer service, and it truly made a difference in my stay. She went above and beyond to make me feel valued, not just like another guest. Thank you, Chantely, for your outstanding hospitality and professionalism. You are a true asset to the hotel, and I hope your hard work and dedication receive the recognition it deserves. Because of your exceptional service, I look forward to staying here again.

Frustrating. The staff were kind and courteous and dealt with complaints as best they could.

This place is ran down to be in a nice place like alpharetta. I had roaches in my room which was 122. Trash was left outside in the bins, there was a recorder under the mattress, red marks on walls, no treadmills worked, one elevator, all in all property mgmt needs to work on this place so glad my stay was shortened as this place was miserable to stay.