The Great Rivers, an Ascend Collection Hotel

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Very clean. In the middle of renovation. Looks like it will be lovely when it is completed.

I've stayed here before and my experience this time was terrible I will never book there again. The room had no air conditioning properly working, no TV working, the room was not properly cleaned. But because i stayed one night i assumed that why we were treated in that manner. Certain staff members were exceptionally Rude. Unprofessional behavior. They did attempt to accommodate but it was too late at that point. Mary. Was the worst ever, 😫 Mickey if that's even his name was slightly above Mary in behavior. The maid I believe her name was Amanda was very sweet, accommodating and went above and beyond despite everything we tipped her for cleaning the room. Its very unfortunate this happened as you've truly lost a customer 😔. My 1st experience i stayed 3days and it was Great, but never again.

Bed I didn't have no TV and the pool was really cold

That there were stores close by No I thought it was great

No tv working properly My daughter fell and open her head at one of the tables

Location No tv, loud guests, restaurant was closed

My son & I stayed here for 1 night. Upon checking in, we were notified that the cable tv was currently out but hopeful it’d be back soon. On the ride up to our room we spoke to a couple who stated the cable has been out for days so that set the mood for our disappointment right there. Open the door to our room and I can just say it’s well past its prime. We were afraid to take our shoes off and walk across the floor! No remote for the TV but since the cable was out, guess we didn’t need one. Decided to take a shower since we’d been traveling all day—no hot water, it was warm at best, and there was no shampoo. Morning couldn’t come fast enough for us. If you’re looking for a comfortable stay, keep looking. Only positive thing is the AC worked great.

Was there for a baseball tournament and this hotel was 5 minutes away. The staff was friendly. I did not like that the hotel allows people to party or hang out in the pool until all hours of the night. My interior room was over the pool. I stayed for 4 nights and never got a full nights sleep. I also felt like it was not as clean as it should have been.

There were no hiccups, it went well.

Great breakfast. Friendly staff

Stay was ok & staff was friendly. Hotel is in old and has an un pleasant odor. They were doing some remodeling.

The location. It's near my family. It's not very clean. They say they are renovating but it seems like they are just covering things up.

It was nice and clean, staff was friendly That we got locked out of our room for almost 2 hours and was told we had to get another room till next morning and I had oxygen in our room, they were very accommodating and worked very hard to get our room open once they found out I had to have my oxygen,

Parking was easy. It was messy but right now they are going through major renovation. Pool was open and warm so that was nice. And extremely convenient there’s a restaurant attached, they delivered our food to our room.

Great breakfast selection every morning! Room was quiet but could hear people up and down the halls. But that comes with the territory.

Carpet in room dirty, hot water didn’t work in shower, shower door opens in not out. Been remodeling this place for months, like walking in a construction zone and of course the elevators don’t work.

the toliet in the room leaked and the floor was wet all the time. The towels were paper thin. The lobby floor was being torn up making getting to the room very dangerous.

Great stay!