Comfort Inn & Suites Amarillo West Near Medical Center

Room was clean and spacious

Unfortunately I thought I booked a room with a sofa bed for my 5 kids to all have something soft to sleep on. But I guess I only booked about normal double that only have an arm chair (which my 13yr opted to sleep in) When I asked about switching a room, the lady only said “sorry I’m booked” which I mean I understand but she didn’t bother to amuse me by “looking”. Idk maybe it was just me but kinda sucked. But otherwise not a bad place for some shuteye and a free breakfast.

We have stayed here before with no issues. This time the hot tub was not working and we were not aware. It was a bummer for us. Everything else was great.

Our room was clean but smelled. We even changed rooms due to smell and the 2nd had a smoke smell. Possibly the last guest was a smoker but it’s a mom smoking hotel. I woke upon the middle of the night sweating because the ac had stopped blowing. The one person at the front desk was kind and helpful. The lobby was busy and there was a long wait to check in.

It was very clean and comfortable. Breakfast had a great variety. The only diwn size was the hot tub and pool were out of order, and that was the reason we chose that location. I would stay there again

The staff members were great. Breakfast left much to be desired. Undercooked potatoes, gravy but no biscuits.

This particular Comfort Inn was not as nice as the typical Comfort suites that we have stayed in. Staff was not friendly or helpful. Guest water in the lobby was room temperature, no ice. Of the two people manning the front desk, in the morning, neither would take my return keys. Wouldn’t stay there again!

Booked through booking dot com and it's pay on arrival

Clean room

The hot tub was not working.

My party only stayed one night out of the three, she told me the receptionist was I'll mannered. She also told me she told them to refund the next 2 days. So far I haven't received anything. I will try and talk to an manager.

Friendly staff

The lady that checked us in was on a personal call and ignored us the entire time I was trying to check in while my 1yr old and 9yr old nephew waited to get in a bed after a long drive. The property itself was just okay.

The cleaning staff knocking on my door at 8:30am the day of checkout to see if we were in the room still so they could clean it. Woke me and my children up when checkout is not until 11pm. Horrible for me and the kiddos.

Location and size of the room were great The rooms and facilities need updating

I booked this place thinking i was going to get to use the hot tub and turns out it was out of order with caution tape over it. Our room smelled like wet dog and feet. Went to use the jacuzzi in the bathroom and tried multiple times to turn on the jets but they never come on until last minute when i was about to get out of the bath. Would not recommend staying here if you are staying for more than a night

The breakfast was good, coffee etc. The room was clean and the beds were comfy. A/C worked well. The only issues were the back of the bathroom door was severely chewed up looking and badly damaged from previous guests and the upstairs occupants were loud and didn't quiet down until about 1:30am. For the cost, I rated it as ok/good. Location was great though right off I-40 west. Plenty of nearby restaurants available too.

Clean bedding and towels. Free breakfast was better than most. Terrible parking options. Parking mainly available on 1 side of entire building or on the road in front. Night staff was not too friendly but ok.

It was a great experience.,

Great location, breakfast and comfortable beds