Holiday Inn Express Chicago NW - Arlington Heights by IHG

On Saturday July 25, 2026 I checked into this Holiday Inn for an event on Sunday July 26, 2026. I was shown 3 different rooms because the first room wasn't clean. The other 2 rooms were not clean either. I stressed that I would just take a refund because the rooms are not up to the standard of cleanest I prefer. Customer Service at the front desk became very rude and stated I couldn't get a refund. I was tired and had to prepare myself for my coming up event so Customer Service gave me the room key for the second room that was shown. I wasn't in that room for 30 minutes. I saw ticks crawling on the bed. At that point I knew I wasn't wrong for my feelings about the rooms not being clean enough. Customer Service came up to the room to see the ticks crawling on the bed and stated that I could now receive a refund and the manager will contact me. I packed up my stuff and went back to the front desk to see if I can get documentation of the situation and proof of a pending refund. The Customer Service was so rude! I was told I couldn't get proof of the pending refund. At some point I start to feel discriminated against. I was totally mishandled in the situation! I travel a lot. I have been to so many Holiday Inn Hotels and Resorts and have never been treated like this. I paid $490.48 for my stay and was turned around after seeing ticks crawling in this business. I had to drive 2 hours to stay with a family member after this situation. I still don't have any updates.

We tried to reach the front desk but the line was busy. When we were trying to go to sleep after a stressful day people gathered in the hallway from a number of rooms socializing. Tried calling the front desk to no avail. No complaints about the breakfast or parking.

Good clean property

The breakfast was considerably better than often found in a Holiday Express or similar hotel and they have coffee machines that brew by the cup so you're not drinking something that has been sitting around for who knows how long. Room was typical but clean and everything worked properly. The bed was comfortable and they provide pillows of different types so you can choose what works best for you. Check-in and check-out was quick and easy and the staff friendly.

I would like to have an alarm clock in the room.

nice place, close to interstate 90

It's has free parking, the staff is wonderful and the hotel provides a light breakfast.

The staff was friendly. The room was clean and the beds and pillows were comfortable. The breakfast was good.

Breakfast was great and the staff was very friendly and helpful

Excellent staff, clean rooms, and extremely quick check in. The only thing we missed was waffles in breakfast. They don’t offer it but they do offer pan cakes.

We always love to stay here when available when in town for work. 2 thumbs up

Staff was polite, helpful and room was clean and guiet.

Room was fine. Front desk was a complete nightmare. Would not stay here again.

Xxxx

Very good

We were disappointed. We didn’t have hot water to take showers before we headed out. There was an issue with the water heater. Secondly the wifi service was awful and unstable.

The air conditioning was not cool. We woke up one morning to no hot water. When I tried to call the desk the phone did not work

Hotel is in a decent area within 15 min from airport and most dining or shopping needs.

It was very clean.

Breakfast was the standard fare. Eggs/sausage/biscuit & gravy, and a pancake machine, which was a nice touch. The coffee machine in the breakfast area brews from freshly-ground beans one cup at a time. It's slower than siphoning pre-brewed coffee from a carafe, but tastes a LOT better and was worth the wait. The warm cinnamon rolls were unexpected and yummy. Would have liked see yogurt among the healthy offerings, and the fresh fruit option (apples only during our stay) was not-so-fresh. Every apple in the bowl was badly bruised, and one of them definitely appeared to have gone bad, which was unappetizing.