Embassy Suites by Hilton Crystal City National Airport

Our flight was canceled twice-stressful situation. Seth at the front desk was phenomenal! He took care of my husband and I! Sometimes good Customer service is hard to come by these days; after working with Seth, he has given me hope that there are people who take pride in their roles and he took a lemon situation and made lemonade! Thanks Seth! Much appreciated!

Great experience and location, would go again

Very clean hotel with lots of dining around. Breakfast is top tier

Stay was great. Front desk took care of me and my daughter when we arrived early to check in. Food was great.

Très bien

Yes everything was wonderful. Will definitely be coming back.

I called around 3pm asking if there is anyway I can do a 30min early check in and was told that due to the hotel being fully booked it wasn't possible. That they need to have my room ready. I went to eat before arriving to the hotel at 5pm. The room was ready, but when I went in the room there was no shampoo or towels. I noticed this when I went ti shower, so it was a huge inconvenience. At night arpund 2am there was a huge fight/ruckus on the 3rd floor and I could hear it on the 7th floor. Which than turned into a brawl and loud argument on the parking lot. It was 3am and they still was there. I called the lobby 3 times and spoke to someone at last attempt. I asked to call the police because it woke up my children and couldn't go back to sleep until around 530am. And for the cherry on top, 3 African American teenage or older banged on my door 2 times. Two holding the elevator doors and one running and banging on the door. Which scared my children. I asked the manager if they can look into it, or see the camaras or investigate. I was answered his engineering department needed to see the footage on the first floor and it will take a couple of days. But he couldnt do anything about it. And just waived my stay. I didnt care about paying the stay but due to these events it made my stay experience horrible and traumatizing for my young children ages 3 and 6. They are traumatized and I will consult with my attorney to seek legal actions because I felt brushed off after they comp the stay and didnt show empathy or try to see what was going on. I choose this hotel because it is a good location, great space but I would have rather went somewhere else that has better control of its guest, of situations that got escalated to fights and conflict and works with the guest to resolve the issue. Plain and simple it was a terrible experience and I doubt I will ever be back here.

We enjoyed our stay here. The staff was kind and helpful, the rooms were very comfortable, and the location was close to everything.

Clean and spacious rooms and good amenities

Cleanliness, knowledgeable staff and value. Parking should be included.

The hotel was dirty and had a bad smell. The room was not properly cleaned. The rooms were big and they offered to spray air refreshers but the carpets need to be clean or replace. I would not stay there again or recommend.

El estacionamiento es muy caro $50.00 por noche

Great breakfast Could smell weed around my room. Probably came from the rooms near me.

It really helped and saved me from getting sick. The check in staff, looked to find us a different room so I could go lay down and rest when our original room wasn't ready yet. They were AMAZING

Public transportation and restaurants are within walking distance. Good breakfast variety every day

The Staff was amazing

The staff were great. Very accommodating and the rooms were clean and well maintained. Great location close to the metro (one block) and the national mall. Good restaurants in the hotel and close by. Lots of options.

The general manager, Kevin, was highly engaged with us during our stay. His team was great in all areas - breakfast, cleanliness, helpfullness. The hotel is near the Pentagon City metro, making it easy to get anywhere in DC area in a short amount of time. Only negative is there is no pool base on state's lifeguard requirement.

Easy going

Our room had several issues: we found a roach in the bathroom, it remained humid throughout our stay, and the air conditioning unit constantly dripped water. We also had to request sheets and a blanket three times, waiting over an hour for delivery. This experience fell short of my expectations for Embassy Suites. I hope management addresses these concerns, as I’ve always considered this brand dependable and would like to feel confident staying here again.