The Westin Crystal City Reagan National Airport

The a/c was barely working, engineering came and evaluated but were unable to offer anything but a box fan to recirculate the warm air. The double room was too small for a rollaway bed, so all four of my family slept in shorts and t-shirts under the top sheets. Even the tap water in the room was warm. We got very little sleep and there seemed to be no other options. Beware in the DC summer!!!

The hotel is centrally located close to the Fashion Centre mall, Costco, several restaurants for breakfast, lunch and dinner as well as close access to the metro station. Our room was fairly clean, however, the table, dresser and nightstand had clearly not been wiped. The small table next to the chair had a thick layer of dust accumulated on it and the dresser had remnants of a previous guest's coffee. The carpet in the rooms and the hallways need to be shampooed. And, daily attention to the elevators would have been appreciated as people dropped food or there was debris on thy floor in the elevator. We didn't order food from the restaurant due to poor reviews from others. We also didn't utilize the bar area this time around because the bar and restaurant staff seem aloof, uninterested and overall not inviting. So rather than go there, we opted for a location s few blocks away. Would we stay here again? Yes. This wasn't our first visit. We absolutely stay because of the cost proximity to the things we like to do, but would love to see this hotel renovated. The brown young lady at the front desk is phenomenal. She is very knowledgeable, friendly and always patient. She's a 10/10.

We needed early check in but couldn't reach anyone via phone, which was off putting but the stay was great thanks the staff

Please get a room with a window view. You will NOT regret it. When leaving out of the building. Walk to the corner. On the right there’s rental bikes and stores to eat. Other things as well. The staff AMAZING! Morning and afternoon both AMAZING! Breakfast food mmh good but not heat hot at all. Was told it was freshly made. Perhaps, no heat at all. It wasn’t warm either. Nothing to return and complain about. Would I stay again ABSOLUTELY! Oh beds are comfortable. Bathroom 10/10. No noise. And quiet.

Great stay in a great area. Lots of shops and restaurants.

The restaurant was disappointing, but everything else was excellent.

Rooms beautiful breakfast terrible although they gave me a credit

Very Satisfied and will stay there again.

Room was very clean and staff was very helpful.

but it made us wait more than 40 minutes. T he shuttle bus was sitting t he re in f ro m of the hotel！

Would have liked a microwave in the room.

Beautiful hotel, great location if flying in or out of National. Would love to stay here more days - a great room, a great bed, nice bar downstairs (if we had arrived early enough to use it). Would surely stay here again.

Worst experience ever. They overbooked our first night, so moved us to a different hotel, and then said they would refund our stay for the first night. I even have an email from Westin stating this. Now they are NOT refunding the stay. Hotels.com says they can't get a hold of the hotel, but every time I call, someone answers, and they DON'T WANT TO SEE THE EMAIL. I ask the hotel the status of my refund, and they keep telling me someone will get back to me. Both the hotel, and Hotels.com have been TERRIBLE to work with. Will never use either in the future.

For the price and location, there is no microwaves in the rooms. Everything is very expensive. You have to pay literally for every little thing from wifi to 8.00 spring water. A shot of vodka is 16.00. Theres no breakfast. The parking is from a thrid party and it's not user friendly and will charge uou 30.00 everytime you leave the parking deck if you don't know how to get an unlimited access pass but the front staff don't really tell you how it works. Never again. Will stay at the Marriott next door next time.

Got off to a rough start but overall everything turned out great! Breakfast was wonderful and staff was great. Several staff were new so they wrent as knowledgeable about things but they worked through it to get the answers we needed. Communication from the staff. Our reservation included breakfast but they didn't explain that we needed coupons in order to get breakfast without having to pay since it was already covered in our room charges. After we ordered our breakfast we had to go to the front desk for them to issue us the coupons so it took some time. We worked through it so all is good.

I liked everything about our stay, and will definitely be staying there again. One of the nicest hotel rooms I have ever gotten. I also liked that it is a pet-friendly hotel.

The staff were fabulous because they were uniformally helpful A designated computer Very

Would definitely go back. Staff was very helpful

Very nice Nothing

Great location ; metro to downtown and US Mall is right across the street.