Extended Stay America Suites Asheville Tunnel Rd

Exceptional

The attention was excellent and the facilities ok; thanks N/A

Room was spacious and clean. Staff were friendly and helpful. Laundry facilities were good breakfast wasn't really breakfast, coffee bar and some nutrigrain bars and grits packets although advertised as breakfast and not enough toiletries provided

Good

Room was clean and it was in a good location Beds are very hard not comfortable at all . And people was so loud there all hours of the night

Close to venue, comfy bed, clean linens, free parking They didn't have our room ready at check-in, no coffee pot in the room, overpriced for a basic room but there was a big concert in town

Very helpful front desk when I checked in. Have mobility issues and was given room on first floor and the young lady helped me wheel my bags to my room! Room was clean and quiet! Very hard to load and unload from car, electric doors are a must! The young woman who was at the desk after 7 pm needs a different job or a complete attitude adjustment - when I asked for the kitchen set up I got a nasty attitude, when I asked if she'd help me with it to my room as I walk with a cane, she told me to put it on the suitcase trolley and push it, when I returned with the trolley and asked for coffee cups, I got another nasty attitude. I have been in service industryfor over 50 years and if I had ever found an employee treating a customer as she treated me, she'd be fired.

Room was clean and quiet! Very hard to load and unload from car, electric doors are a must! The young woman who was at the desk after 7 pm needs a different job or a complete attitude adjustment - when I asked for the kitchen set up I got a nasty attitude, when I asked if she'd help me with it to my room as I walk with a cane, she told me to put it on the suitcase trolley and push it, when I returned with the trolley and asked for coffee cups, I got another nasty attitude. I have been in service industryfor over 50 years and if I had ever found an employee treating a customer as she treated me, she'd be fired.

Close to the expressway. Plenty of room to park our truck and trailer. Kitchenette worked very well for fixing simple meals. 2 chairs and a small desk/table for eating. We stayed 8 days. They charged us for 7 days when we got there and 1 day on day 6 for the next week. You have to go to the front desk to get clean towels and toilet paper. Only 1 chair for relaxing. Difficult for 2 people in the room.

The distance

Exceptional

Front desk staff such as John r all very friendly. Room is spacious, clean and comfortable with a nice kitchen. Will book again if traveling to the area again.

Kitchenette in room with refrigerator was very helpful. Coffe and pre-packaged breakfast items available in lobby were a nice extra. Some of our "neighbors" were a bit noisy (crying babies, early morning voices and activity, etc.) This is not unexpected for an extended stay, just be aware if you are a light sleeper.

Staff was very friendly - all of them! Place was very comfortable, cozy, & clean. Have nothing to improve on. You're doing exceptionally wonderful!

The staff was very helpful and accommodating to me. The room was very clean. And i was upgraded at no extra cost. And they allowed me a noon check out. I was also grateful they allowed me to bring my bike in. Thank you!

This is the middle tier accommodation, better than many, but could improve on cleanliness and customer service across all shifts.

Stayed 7 nights, no cleaning or fresh linen provided.

The accommodations were sufficient. They should be ashamed of what they call breakfast. Box of muffins, granola bars, and packages of grits. The stoves are old but functional. No accessible ice machine. Staff was very courteous.

Great experience

Other than that A+ STAFF genuinely clean room and facility