Quality Inn Asheville Downtown Tunnel Road

Exceptional

Superb

Every thing was excellent, clean and service was very good. Staff was friendly and cleaning crew did an excellent job. Only thing I was disappointed in was no elevator. Stairs only. Lots of restaurants close by too.

Everything was so clean and the lady at the desk was so sweet.

Exceptional

Affordable Did not feel safe

The way that I all my question and requests were taken care of N/A

Exceptional

Not a single thing. The photos and description of this hotel are deliberately deceptive. The rates are comparable to surrounding hotels that far exceed the standard of this place. This Quality Inn should be in the same price bracket as a motel 6. Everything. Wildly unsafe. Garden style. Pictures lead you to believe it’s a nice enclosed hotel like the Fairfield next door or La Quinta across the street. Lies Druggies and homeless people everywhere. Room smelled like weed. Corridors never didn’t smell like cigarettes. Pube on the floor. Check in staff were reading our personal information aloud with sketchy people in line. We immediately contacted customer service and asked to leave due to safety. No one responded until around 9:00 am the next morning. While the GM, Patel, agreed to cancel our last night he refused to let us leave. He refused to reimburse us and forced us to choose between staying somewhere we were not safe another night or paying for two hotels. Terrible experience all around. We will never be staying at another Quality Inn again after this nor do we plan on ever returning to Asheville. I worked in travel, specifically customer service, for years. This was top 3 worst travel experiences of my life. And I’ve been stranded in other countries overnight.

Clean, fairly quiet

The air conditioner didn’t work the last night and there was a false fire alarm that woke me up the last night where I didn’t sleep well so the last night no air conditioning and the fire alarm went off in the middle of the night

My room was clean and quiet. The staff is very friendly. Breakfast is your typical motel fare. I was within minutes of Biltmore, Downtown Asheville, and the River Arts District.

The location was nice for attending a concert at The Hellbender The room smelled terrible, damp and pet odor. The bathroom smelled like sewer gasses. Im glad we were there only one night. The bed sits on a platform that is wood and overhangs the mattress, constantly knocking our shins into it

dog area was really nothing

front desk person was nice. breakfast offering was great dog area was really nothing

Exceptional

Exceptional

The mattresses and bedding were newish.... The bath tub functioned well, water quality poor Room had a working microwave and fridge The people working there were trying their best The carpet smelled of pet There were bugs when the light went on at night The water smelled of chlorine or chemicals Car alarms went off in the parking lot at night Breakfast was minimal and blah!, Nothing remarkable what so ever about this place The price reflected the quality...

no maid service for entire stay..........Complained about it. Sent one be on Sat. just as I returned to room at approx. 5pm and now want to clean my room......don't think so.